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Rachel Clarke [email protected] Working with cultural probes and storytelling in interaction design

Probes & Storytelling

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Rachel Clarke

[email protected]

Working with

cultural probes and storytelling

in interaction design

Session Overview

Overview of conceptual and theoretical framings for approach

Share insights taken from examples of practice

Apply insights to case study

Session Overview

10.00am – 10.50 am Cultural ProbesPresentation

Group Work - Case Study

Group Feedback

 11.10am – 12pm Storytelling

Presentation

Group Work - Case Study

Group Feedback

What do you already know about cultural probes?

Group ideas here ….

Alternative to ethnographyPhysical things participants change (diary, balloon, workbook, artefact)Throwing a pebble into a lake and watching the ripplesQuestions you raiseMore artistic way of unearthing experiences Something to provoke a responseIs it an intervention or not?Should it be a physical thing?Non-scientific - provoking a response and seeing where things go

Bill Gaver

Bill Gaver

Packages (maps, postcards)Provoke inspirational responsesReturn fragmentary data over timeContinuing conversation Opportunities to discover new pleasures, new forms of sociability and new cultural formsConceptual art (Dada, Situationist International)Elderly people in diverse communitiesPragmatic concerns; bridge distances Gaver, B., Dunne, T. & Pacenti, E. Cultural Probes. Interactions 6, 1 (1999) 21-29.

Jayne Wallace

Jayne Wallace

Tools for design and understandingDirected craft objects used in empathic engagementsIssues focused on self-identity and personal significanceSmall in scaleMateriality and form are designed to relate specifically to a particular question and contextPose questions through gentle, provocative, creative means Intriguing ways [for participants] to consider a questionForm a response through the act of completing

Wallace, J., McCarthy, J., Wright, P.C., Olivier, P. Making Design Probes Work. In Proc. CHI’13. NY: ACM Press (2013) 3441-3450.

Making sense through probes

field people context

research agenda

personalexperience

sensibilities capabilities

‘[…] my husband did not spend time with me. He lived

in his own world. […] I started to worry because my

husband was drinking, smoking and taking drugs. He

would take money secretly from the house. He would

tell me that the kids were not his and that I had

boyfriends. He told me I had to go. I really worried

about all these things. I got stressed and was

thinking ‘What’s going on?’

Huzna

CONTEXTInternational Women’s Centre

CONTEXTInternational Women’s Centre

‘[…] I came to the Centre and joined the group and

we can come and enjoy each other’s company. We

forget all our sadness, it’s an enjoyable time. I’m

doing courses here because I want to establish a

future for my kids, because I don’t want them to pass

through life worrying. I don’t want my kids to worry

like me.’

Huzna

FEMINIST APPROACHES

Change the PicturePhotovoice workshops with vulnerable women 2008

ACTIVIST APPROACHES

DIGITAL PORTRAITS

1. workshop process

2. designed objects

3. crafted digital and material objects

4. reflection

Portrait pack: digital camera, sound recorder, inspiration tokens, portrait frame, velvet bag

‘Photograph or sound record things (people, places, objects,

sensory experiences) that you value in your life today’

DESIGNED OBJECTS

WORKSHOPS

10 weeks, 2 hours per week Nov 2011 – Feb 2012

Week 1 – Introductions, consent and questionsWeek 2 – Group discussion, consent and questionsWeek 3 – Photo-sharing, transferring and printingWeek 4 – Selection & collageWeek 5 – Putting photographs in storyboard sequencesWeek 6 – Storyboard sequence review and changeWeek 7 – Writing words and / or choosing soundsWeek 8 – Adding sounds and words to videoWeek 9 – Finalise VideoWeek 10 – Group viewing & discussion. Review anonymity and

consent

Learning from the process

• Making probes to make sense of issues

• Encourages concrete decision making about what you think you know

• Constant negotiation and dialogue • Work is not just in the crafted

artefacts, but also in the articulation work around them

Case Study

We are currently exploring the potential of place-based social networks for older adults in Newcastle. The purpose is to develop inspiration for experimental and imaginative situated digital networking for older adults in urban environments.

Work together to develop ideas for a probe pack to understand experiences of how older adults socially engage with the city.

Things to think about

DistancePresumptionContactExperienceActionNaming

Symbolism MetaphorMaterials

ThingsInvitation

Ethics

Opportunities & Challenges

What do you already know about storytelling?

Group ideas here ….Pastiche scenarios – genre (sci-fi / film noir) characterise – narrative to get a point acrossMysteries Fiction / non-fictionStoryboardsLife stories Disembody yourself – third person – far removed see new perspectivesForum Theatre

Wright & McCarthy

‘… stories are essential to the human condition because it is only when the events of our lives, our experiences, are transformed into a story that we become agents of our history.’ [p. 27]

Wright, P. & McCarthy, J. Making Sense of Experience in Experience-Centred Design. In Experience-Centred Design: Designers, Users, and Communities in Dialogue (Synthesis Lectures on Human-Centred Informatics), Morgan & Claypool, California (2010) 27-38.

Wright & McCarthy

‘We know users and their experiences through the stories they tell, and we reconstruct and re-tell in another context (e.g., discussion with the design team). (…) Creating a tradition of narration in experience-centred design, of creating, telling, sharing, and listening to stories, may enhance the community’s ability to imagine otherness and use it in design.’ [p. 37]

Wright, P. & McCarthy, J. Making Sense of Experience in Experience-Centred Design. In Experience-Centred Design: Designers, Users, and Communities in Dialogue (Synthesis Lectures on Human-Centred Informatics), Morgan & Claypool, California (2010) 27-38.

Brandt, Binder & Sanders

‘… storytelling holds not only much of what is remembered but also clues to what should be done in the future. In a Participatory Design practice, the telling of the community goes hand in hand with the making of things that make the community imagine and rehearse what may be accomplished in the collaboration’ [p. 148]

Brandt, E., Binder, T. & Sanders, E.B.N. Tools & Techniques: Ways to engage telling, making and enacting. In The International Handbook of Participatory Design. Routledge, London (2013) 145-181.

Brandt, Binder & Sanders‘… stories not only recount past events but also convey the speaker’s moral attitude towards these events’ [p. 152] ‘… narratives are ‘well suited to transmit the part of social knowledge that concerns history, values and identity’ ’ [Linde 2001: 163]

‘Stories remain within particular communities of practice. They do not usually reach the communities of designers.’ [p. 152]

Linde, C. Narrative and social tacit knowledge, Journal of Knowledge Management, Special Issue on Tacit Knowledge Exchange and Active Learning, 5(2) (2001) 160-71.

Brandt, E., Binder, T. & Sanders, E.B.N. Tools & Techniques: Ways to engage telling, making and enacting. In The International Handbook of Participatory Design. Routledge, London (2013) 145-181.

Selection of printed photographs, collage & photo-storyboard

Written words or chosen sounds, video editing & DVD showcase

CRAFTED MATERIAL & DIGITAL STORIES

REFLECTION

Narrative inquiry

Intersection of personal and institutional perspectives

Interviews with staff

Fulfilling or challenging experiences expressed in workshops

Key statements presented and discussed with group and staff

Provide insights on process

QUALITIES OF STORIES

Balancing coming together with independence

Embodied expressions of relationships

Negotiated sharing practices

‘We met in (refuge name) 2 years ago and felt freedom for the first time in our lives. When we first got there we were in the same condition. We sat and shared our problems.’

Zahrah & Saeeda

Embodied expressions of relationships

‘ […] sometimes we want to work independently because sometimes our minds are different […]. Sometimes everybody needs advice. I want to make decisions myself, but asking for help is OK.’

Saeeda

Carefully co-curated situated selections

Balancing coming together with independence

Negotiated sharing practices

Learning from the process

• Aspects of story supported through different media

• Everyday storytelling and broadcast to publics

• Skills and interests in technology• Evocations of curated experiences

Case Study

We are currently exploring the potential of place-based social networks for older adults in Newcastle. The purpose is to develop inspiration for experimental and imaginative situated digital networking for older adults in urban environments.

Work together to develop ideas for a participatory video research project that shares older people’s experiences of the city.

Things to think about

EditingContact PresentationEquipmentEthics

People SpaceTime

ScaffoldsInspiration

Opportunities & Challenges

Rachel Clarke

[email protected]

Working with

cultural probes and storytelling

in interaction design