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My presentation at the European Commission Infoday related to "Technologies for Information Management - ICT Call 5 Information and Networking Event - Intelligent Information Management" on 11-12 May 2009, at Jean Monnet Conference Centre, Luxembourg (http://cordis.europa.eu/fp7/ict/content-knowledge/events-20090511-12-ict-call5-infodays_en.html)
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EC Infoday 11.5.2009 / Personal Sphere – Information Management in Everyday Life / Kari-Hans Kommonen / Arki · Media Lab · TAIK 1
Personal Sphere Information management in everyday life Kari-Hans Kommonen Arki research group / Media Lab University of Art and Design Helsinki TAIK [email protected] http://arki.uiah.fi
EC Infoday 11.5.2009 / Personal Sphere – Information Management in Everyday Life / Kari-Hans Kommonen / Arki · Media Lab · TAIK 2
Outline
- digitalization - eMe - ecosystems and practices - users as designers - opportunities in empowering users in the personal sphere
EC Infoday 11.5.2009 / Personal Sphere – Information Management in Everyday Life / Kari-Hans Kommonen / Arki · Media Lab · TAIK 3
Evolution of the digital dimension
EC Infoday 11.5.2009 / Personal Sphere – Information Management in Everyday Life / Kari-Hans Kommonen / Arki · Media Lab · TAIK 4
Touches all people, in all societies
Because of its high capability to deliver efficiency, digital systems will pervade or influence all systems and structures in society and play a big role in its changes. All areas of human life, all people, in all societies, will be affected, because their life is always touched by some systems and structures that become more digital. For example: money, trade, transport, media, locks, control, identification, ... will become more digital. The more efficient system replaces the old one. A realistic possibility to choose between the old and new way disappears soon.
EC Infoday 11.5.2009 / Personal Sphere – Information Management in Everyday Life / Kari-Hans Kommonen / Arki · Media Lab · TAIK 5
When systems become digital
- they operate on digital information - they communicate - they can be programmed, they are flexible - they can report, store and manipulate - the information can be moved anywhere - flows tie components into systems, growing dependencies - all activities generate data, a lot of it is stored – creates a
persistent existence
EC Infoday 11.5.2009 / Personal Sphere – Information Management in Everyday Life / Kari-Hans Kommonen / Arki · Media Lab · TAIK 6
Digital existence – the eMe
- my devices and the information I maintain in them (e.g. my writings, photos, - my memory) - my representations in systems that I participate in (social media e.g. facebook, LinkedIn, Flickr, MySpace…) - my representations in systems that know about me (Gmail, Google Calendar, credit cards, healthcare, banks, tax authorities, …) - my representations in the media and documentations created by others (websites + Google etc.) - my existence in sensor networks, telecom databases, security systems etc.
EC Infoday 11.5.2009 / Personal Sphere – Information Management in Everyday Life / Kari-Hans Kommonen / Arki · Media Lab · TAIK 7
I am eMe
Increasingly, we need to operate through the eMe. - email, sms, facebook required to participate in activities - financial transactions require digital banking or credit card payments - without digital key we can not enter - payment in bus with a digital travel card - purchase from an online system - every action leaves a trail
EC Infoday 11.5.2009 / Personal Sphere – Information Management in Everyday Life / Kari-Hans Kommonen / Arki · Media Lab · TAIK 8
Controlling my existence
Today users have very limited access only to a part of their external eMe, and typically in non-reusable format (e.g. printout, sometimes as pdf, but not xml or semantic) A lot of data is created about us that is important – how could we get access? Should we have a say or control? Can we correct it if it is wrong? Is the data safe? Do systems implement adequate security? Are the authorized persons responsible? Good discussion of privacy concerns: Daniel J. Solove: The Digital Person, Technology and Privacy in the Information Age. New York University Press, 2004
EC Infoday 11.5.2009 / Personal Sphere – Information Management in Everyday Life / Kari-Hans Kommonen / Arki · Media Lab · TAIK 9
We also design our own eMe
- email signature - blog - flickr photostream - nike plus - facebook - discussion fora - twitter, qaiku - dopplr
EC Infoday 11.5.2009 / Personal Sphere – Information Management in Everyday Life / Kari-Hans Kommonen / Arki · Media Lab · TAIK 10
The Digital Ecosystem
Digital products live in ecosystems designed by their users. Users are system integrators that take up new products and put them into use in their practices. Products can only be successful if they fit in well into the users’ practices and ecosystems; they can also become indispensable building blocks for new practices.
EC Infoday 11.5.2009 / Personal Sphere – Information Management in Everyday Life / Kari-Hans Kommonen / Arki · Media Lab · TAIK 11
Users as Designers
End users are the experts of their own lives and designers of their own practices. The success of new digital products is often based on their users’ ability to invent new social practices that rely on these products. >> The trend is to leverage the creativity of the users by designing products and services to be designable – e.g. to be simple to extend or to join with other products to create more sophisticated new systems, that support new practices (e.g. mashups)
EC Infoday 11.5.2009 / Personal Sphere – Information Management in Everyday Life / Kari-Hans Kommonen / Arki · Media Lab · TAIK 12
Understanding the ecosystems and practices
EC Infoday 11.5.2009 / Personal Sphere – Information Management in Everyday Life / Kari-Hans Kommonen / Arki · Media Lab · TAIK 13
Ecosystems and practices
What are the components of the personal digital ecosystem? What are the practices that users have? What information flows are important in this ecosystem? What gaps in the ecosystem hinder the user’s interests? What wishes does the user have for future applications? How is this ecosystem connected to other digital ecosystems? (social networks, enterprises, service offerings…)
EC Infoday 11.5.2009 / Personal Sphere – Information Management in Everyday Life / Kari-Hans Kommonen / Arki · Media Lab · TAIK 14
Uses for information management
Managing one’s own daily life Lifestreams, diary, sharing experiences, documenting life Trading information about practices for benefits
EC Infoday 11.5.2009 / Personal Sphere – Information Management in Everyday Life / Kari-Hans Kommonen / Arki · Media Lab · TAIK 15
R&D topics
- The information resources in the personal sphere are dispersed across a variety of systems, services and formats that often only communicate through a user interface – offering no or only poor programmatic interface – with what tools could users manage their information in integrated, comprehensive fashion?
- What kinds of concepts and tools would be the most natural ones for people to be able to understand the essential things about information management, access and disclosure management so that they could manage them? o Files, folders, tags, collections are not enough
EC Infoday 11.5.2009 / Personal Sphere – Information Management in Everyday Life / Kari-Hans Kommonen / Arki · Media Lab · TAIK 16
R&D topics
- How do people understand concepts such as “disclosure policy”, “preservation of privacy”, “accountability”, in practice?
- A growing concern for users is likely to be to get their data from external servers to own systems, to be safe, archived, and transferable to new services; the facilitation and management of such export/import and backup is a backbone for other new capabilities
EC Infoday 11.5.2009 / Personal Sphere – Information Management in Everyday Life / Kari-Hans Kommonen / Arki · Media Lab · TAIK 17
R&D topics
- When the whole sphere of everyday life becomes tied to the same information management systems, how complex models of the social relationships and networks need to be supported to facilitate the right kinds of access and sharing management?
- 3D interactive designable tools for personal information management, browsing and organization, with intuitive interactions (e.g. games, Wii) . e.g. “how did I use the money I paid for food last month”, “How should I budget the holiday?”
EC Infoday 11.5.2009 / Personal Sphere – Information Management in Everyday Life / Kari-Hans Kommonen / Arki · Media Lab · TAIK 18
R&D topics
The topics would benefit from horizontal sense-making research, e.g. - a multiplicity of open ended explorations on how people could
benefit from the kind of information and services this call promises to make available
EC Infoday 11.5.2009 / Personal Sphere – Information Management in Everyday Life / Kari-Hans Kommonen / Arki · Media Lab · TAIK 19
Reflection on the call
”systems that are accountable and privacy preserving by design” - this is very important, and a big challenge - what constitutes accountability and preservation of privacy? - this also needs to be researched - future scenario work is essential
EC Infoday 11.5.2009 / Personal Sphere – Information Management in Everyday Life / Kari-Hans Kommonen / Arki · Media Lab · TAIK 20
Reflection on the call
information created from data collected from people’s activities is potentially privacy threatening
- should people have access to it - can they technically have access to it - can they deny its use - Daniel Solove proposes that this relationship should be
participatory and fiduciary
EC Infoday 11.5.2009 / Personal Sphere – Information Management in Everyday Life / Kari-Hans Kommonen / Arki · Media Lab · TAIK 21
Reflection on the call
propositions for services now or soon available on websites are discouraged - it should be noted that it constantly compromises end-users’
privacy to have to submit and maintain their private datasets on commercial servers, where the data is often used in undisclosed ways, for undisclosed purposes, and where users have little security of sustainability and little effective and/or juridical protection against potential service failures, hazards and misuses
- new mechanisms for more distributed, less centralized social networking would help alleviate these concerns
EC Infoday 11.5.2009 / Personal Sphere – Information Management in Everyday Life / Kari-Hans Kommonen / Arki · Media Lab · TAIK 22
Discussion
Thank you! Kari-Hans Kommonen, [email protected]