Upload
kirk-ellis
View
111
Download
0
Embed Size (px)
Citation preview
2. Environmental psychology research 3. Services for a meaningful experience 4. Designs for a meaningful experience
Economic Offering
Commodities Goods Services Experiences
Economy Agrarian Industrial Service Experience
Key attribute Natural Standardized Customized Personal
Seller Trader Manufacturer Provider Stager
Buyer Market User Client Guest
Factors of demand Characteristics Features Benefits Sensations
被动参与
Passive Participation
Immersion 沉浸
Absorption 吸收
Active Participation
娱乐Entertainment 主动
参与
逃避现实 Escapist
审美 Esthetic
教育 Educational
1. Consumer behavior theory 2. Environmental psychology research 3. Services for a meaningful experience 4. Designs for a meaningful experience
FIXED SEMI-FIXED NON-FIXED
Building exterior Landscaping, building lighting Climate, sounds
Walls, floor, ceiling, signage
Furniture, art, lighting
People, sounds, smells, activity
Slow to change Easy to change Varies greatly
Communicates cultural /organizational identity
Communicates individual identity Communicates setting identity
1. Consumer behavior theory 2. Environmental psychology research 3. Services for a meaningful experience 4. Designs for a meaningful experience
1. Consumer behavior theory 2. Environmental psychology research 3. Services for a meaningful experience 4. Designs for a meaningful experience
• Transition to Experience Economy is coming • Staging an experience • Start design with the guest experience • Stage experiences with 4 - E’s • Bigger ≠ Better • Reduce negative cues • Meaning comes from alignment of all these factors
4-E’s Meaning
Features Authen-ticity
Brand Management Operations Cost/Value
Culture Economy Designer Setting