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feeling: what makes an engaging product?

Interaction09 - Feeling: what makes an engaging product?

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Visceral experience can change the way people feel, behave and live. How do you go about creating an experience that delights users? Kumi will discuss design leadership strategies for keeping the original vision on track while collaborating with various stakeholders.

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Page 1: Interaction09 - Feeling: what makes an engaging product?

feeling: what makes an engaging product?

Page 2: Interaction09 - Feeling: what makes an engaging product?

Kumi Akiyoshi

Page 3: Interaction09 - Feeling: what makes an engaging product?

Kumi Akiyoshi

Page 4: Interaction09 - Feeling: what makes an engaging product?
Page 5: Interaction09 - Feeling: what makes an engaging product?
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elements of delightful experience

Page 8: Interaction09 - Feeling: what makes an engaging product?

playful+lightness(*^^*)

Page 9: Interaction09 - Feeling: what makes an engaging product?
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anthropomorphism

Sochi

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community: socially responsible

Page 18: Interaction09 - Feeling: what makes an engaging product?

delightful experience can not be created with aesthetic alone

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Yay!!

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quality of craft

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http://flickr.com/photos/73553/914737983/http://flickr.com/photos/73553/914737983/

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http://flickr.com/photos/73553/914737983/http://flickr.com/photos/73553/914737983/

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elements of delightful experience

playfulness+lightnesscommunity: socially responsiblequality of craft

Page 32: Interaction09 - Feeling: what makes an engaging product?
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aesthetic

people

http://www.dekobokofriends.jp/

Page 34: Interaction09 - Feeling: what makes an engaging product?

aesthetictechnology

emerging themes

ubicomp

tangible

wearable

scarcity

ambient

brandguidelines

various devices

design approaches

sketching

visualization

prototyping

design processes aesthetic

Page 35: Interaction09 - Feeling: what makes an engaging product?
Page 36: Interaction09 - Feeling: what makes an engaging product?

hardware

product design

branding

marketingadvertising

event

contentusability

search

engineer

Page 37: Interaction09 - Feeling: what makes an engaging product?

aesthetic

people

Page 38: Interaction09 - Feeling: what makes an engaging product?

silo buster

Page 39: Interaction09 - Feeling: what makes an engaging product?

7 tools

Page 40: Interaction09 - Feeling: what makes an engaging product?

-1- seek out cheerleaders!

Page 41: Interaction09 - Feeling: what makes an engaging product?

-2-spot workable solutions to create achievable goals

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memory

relationship

first impression

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-3-give project a name

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UI light.

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-4-impromptu review

present initial look & feelto the right people

to get right feedback.

Page 48: Interaction09 - Feeling: what makes an engaging product?

not sure

great start

keep that

Page 49: Interaction09 - Feeling: what makes an engaging product?

?

not sure

great start

keep that

make it bigger

!0_0

Page 50: Interaction09 - Feeling: what makes an engaging product?

?

?

not sure

great start

keep that

make it bigger I know when

I see it

I like purple

do we need to change? !...

keep that we’ve done thatgreat

start keepworkin

Page 51: Interaction09 - Feeling: what makes an engaging product?

?

?

not sure

great start

keep that

make it bigger I know when

I see it

I like purple

do we need to change? !...

keep that we’ve done thatgreat

start keepworkin

product design

branding

marketingadvertising

contentusability

engineer

Page 52: Interaction09 - Feeling: what makes an engaging product?

?

?

not sure

great start

keep that

make it bigger I know when

I see it

I like purple

do we need to change? !...

keep that we’ve done thatgreat

start keepworkin

product design

branding

marketingadvertising

contentusability

engineer

facilitate welltension

informationemotional exchange

Page 53: Interaction09 - Feeling: what makes an engaging product?

“can you add more purple?”

Page 54: Interaction09 - Feeling: what makes an engaging product?

-5-shake it up and pare it down

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-6-brand liaison

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-7-build plug and play

design system to promote consistency.

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we delighted users by...

acting on the user feedback fast

improving perceived and actual performance

refreshed outdated visual design system to promote consistency across multiple channels

Page 63: Interaction09 - Feeling: what makes an engaging product?

7 toolsseek out cheerleaders!

spot workable solutions & get agreement on specific achievable goals

give project a name

impromptu review-present initial look & feel at hallway to the right people to get buy-in.

shake it up and pare it down

brand liaison

build plug and play design system to promote consistency.

1.

2.

3.4.

5.

6.

7.

Page 64: Interaction09 - Feeling: what makes an engaging product?

elements of delightful experience

playful+lightnesssocially responsiblequality of craft