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Designing Health Care for Care Ryan Armbruster | Harken Health | @ryanarmbrusterx
October 2nd, New York City
I N S E R V I C E D E S I G N ,
C O N T E X T I S E V E R Y T H I N G .
1980s 1990s
SA
FE
TY
1980s 1990s 2000s
SA
FE
TY
QU
AL
ITY
1980s 1990s 2000s 2010s
SA
FE
TY
QU
AL
ITY
AC
CE
SS
1980s 1990s 2000s 2010s
SA
FE
TY
QU
AL
ITY
AC
CE
SS
CO
NS
UM
ER
ISM
1980s 1990s 2000s 2010s
SA
FE
TY
QU
AL
ITY
AC
CE
SS
CO
NS
UM
ER
ISM$ 2 5 0 M
1980s 1990s 2000s 2010s
SA
FE
TY
QU
AL
ITY
AC
CE
SS
CO
NS
UM
ER
ISM$ 3 T
$ 2 5 0 M
1980s 1990s 2000s 2010s
SA
FE
TY
QU
AL
ITY
AC
CE
SS
CO
NS
UM
ER
ISM$ 6 T
$ 3 T
$10,000$5,000
$8,508
H E A LT H E X P E N D I T U R E S / C A P I T A
HighLow
O V E R A L L H E A LT H C A R E R A N K I N G
C O S T H E A LT H
c a r e
A R E V O L U T I O N I N S E R V I C E C A N
T R A N S F O R M H E A LT H C A R E .
c a r e
c a r e RELATIONSH I P
c a r e RELATIONSH I P TRUST
c a r e RELATIONSH I P TRUST HEALTH
C O S T H E A LT H
S O W E B U I LT A
C O M P A N Y.
D E S I G N E D T O D E L I V E R B E T T E R C A R E
F R O M T H E G R O U N D U P.
FOCUS ON RE LATIONSH I PS
HOME-BASE FOR H EALTH
CLOSE LOOPS
B E LOCAL
ACCESS I B I L ITY/ ENGAGEMENT
B EHAV IORAL
TIME FOR YOU
S IZ E OF CENTERS/TEAMS
PROV I DER SATISFACTION
CULTURE
PHYS ICAL ENV I RONMENT
TECHNOLOGY TOOLS
CONTENT
T H A N K Y O U .
@ryanarmbrusterx @harkenhealth