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Design for LiveabilityConnecting Local Stakeholders as Co-creative Partnerships
Jorik Hepworth, Ingrid Mulder and Maaike KleinsmannCreating together and participating
ServDes, May 25th, 2016
Jorik HepworthUser-centered designer
Design for LiveabilityConnecting Local Stakeholders as Co-creative Partnerships
The service design process of enhancing citizen participation by strengthening social ties among local stakeholders.
Design for Liveability
Society of participation
A new relationship between citizen and municipality
Rotterdam
Burgemeester Meineszplein
Van C
itterst
raat
Beukelsweg
Beukelsdijk
Burgermeester Meineszlaan
Essenburg
Hofstede
Gerrit van de Linde
Adrie
n M
ilder
laatiepleinzijn
Marcel Jongmanscivil servant
Yvette Prinsenurban planner
Isabel Ramosentrepreneur
Jorik Hepworthdesigner
Nik Draaijerartist
Initiative on the square
Observations
Participating locals tend to focus on events in their own street.
Active locals are not representative for their neighbourhood
Current initiatives often focus on immediate, short term issues such as littering or vandalism.
“The features of social life – networks, norms and trust – that enable participants to act together more effectively
to pursue shared objectives.” (Putnam, 1996)
bonding
Social capital
“The features of social life – networks, norms and trust – that enable participants to act together more effectively
to pursue shared objectives.” (Putnam, 1996)
bondingbridging
Social capital
“The features of social life – networks, norms and trust – that enable participants to act together more effectively
to pursue shared objectives.” (Putnam, 1996)
bondingbridging
linking
Social capital
In order to become a successful society of participation, it is important to become conscious of which type
of social capital is most necessary. (Sander & Lowney, 2005).
bridginglinking
Social capital
Current interactionInhabitants and organisations acting within their own bubble.
Research questionHow can social ties between stakeholders be strengthened
through service design?
Interaction visionFeeling supported yet free, and being tempted to participate.
Design vision
Approach
Research through Design
Final design
toolkit, platform and system
Final design
initiative building toolkit
Final design
online platform
Final design
stakeholder system
steps & exercises
roles templates
Initiative building toolkit
sharin
g
dream
ing
think
ing
choo
sing
elabo
rating
doing
conti
nuing
Steps
sharing
dreaming
thinking
choosing
elaborating
doing
continuing
• facebook page• laatiepleinzijn page• event
• draw your area • backward planning• future planning
• clustering • future planning • impact
• dots
• (quick) map• 5W1H• to do list
• proposal • exhibition • celebration
• justification • organise • completion
Exercises
Creative neighbourhood meetings
initiator facilitator buddy expert insider note taker
prom
oter
hos
t
tr
easurer
Roles
Existing social capital within an initiative becomes tangible and explicit and is transferable to other initiatives.
Online platform
Initiatives can learn from each other’s approach and the network of the initiative becomes visible and accessible.
support execution
neighbourhoodcity
areasuburb
involved investors
empathic experts
keen connectors
leading locals
inhabitantsarea networkersarea managers
area committeeOpzoomer Mee
CityLab010
municipal clusters professionals
System
Support during the whole process and actual involvement of supportive stakeholders.
Serv
ice
desi
gn b
luep
rint
Locals got to know their neighbours better
New neighbours were met
Involvement of professionals and investors, brought in by initiators and area networkers
Social ties become tangible and therefore stronger
Social capital
Outcome
The steps towards the realisation of a liveability-related goal are as valuable as, if not more valuable than the eventual results.
A new dialogue
Initiatives will have to structure their activities.
Civil servants will need to empathise with local initiators.
