01

Information Architecture | Flow(CRIF Highmark) Existing B2C Consumer Portal screens

Current

02

Information Architecture

(CRIF Highmark) Existing Portal

Portal LandingB2C Consumer

03

New User pop up

Product pageCredit report with score

04

Product Page

CCR perform formFor Data input

05

CCR perform form

Payment pageFirst scenario

06

Payment page

Confirmation pageFirst scenario - Completion

07

Confirmation page – Downloads report

No Hit PageSecond Scenario – Insufficient Data

08

No Hit Page

Report History and Grievance Redressal pageSecond Scenario

09

Report History Grievance Cell

Grievance Redressal ActionsSecond Scenario

10

Missing Info Incorrect Info

Miscellaneoussupport pages and messages

11

FAQ’s Server error

Miscellaneoussupport pages and messages

12

Account InactiveSample Report