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ARCHITECTING CONVERSATIONS, OR: WHAT IA CAN LEARN FROM CA LARA PORTMANN WORLD IA DAY 2017

Architecting conversations, or: What IA can learn from CA

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Page 1: Architecting conversations, or: What IA can learn from CA

ARCHITECTING CONVERSATIONS, OR: WHAT IA CAN LEARN FROM CA

LARA PORTMANNWORLD IA DAY 2017

Page 2: Architecting conversations, or: What IA can learn from CA

CONVERSATIONS, CONVERSATIONS, CONVERSATIONS.

Page 3: Architecting conversations, or: What IA can learn from CA

CONVERSATION ANALYSIS (CA)

Page 4: Architecting conversations, or: What IA can learn from CA

REAL CONVERSATIONS

Page 5: Architecting conversations, or: What IA can learn from CA

STRUCTURE

Page 6: Architecting conversations, or: What IA can learn from CA

Evelyn: Hi, who is it?

Rita: Hi Evelyn, it's Rita. Listen, I’m calling about tomorrow

morning…

Evelyn: Sure, what's up?

Rita: Well, I just found out that I have to run by the town office

before work, so I won't be able to make for our coffee date.

Page 7: Architecting conversations, or: What IA can learn from CA

Evelyn: Hi Rita.

Rita: Hi Evelyn. How [are you,

Evelyn: ...v. [I hadda come in another room.

Rita: Oh, mhm.

Evelyn: –I feel a bissel verschickert.

Rita: (0.2s) W-Why’s that? (0.4s) Ah, you’ve had somethin’ t’drink.–

Evelyn: –I had somethin’ t’drink.

Rita: Mhm.

(Simplified from Schegloff 1996b: 174)

Page 8: Architecting conversations, or: What IA can learn from CA

Evelyn: Hi Rita.

Rita: Hi Evelyn. How [are you,

Evelyn: ...v. [I hadda come in another room.

Rita: Oh, mhm.

Evelyn: –I feel a bissel verschickert.

Rita: (0.2s) W-Why’s that? (0.4s) Ah, you’ve had somethin’ t’drink.–

Evelyn: –I had somethin’ t’drink.

Rita: Mhm.

(Simplified from Schegloff 1996b: 174)

Page 9: Architecting conversations, or: What IA can learn from CA

Evelyn: Hi Rita.

Rita: Hi Evelyn. How [are you,

Evelyn: ...v. [I hadda come in another room.

Rita: Oh, mhm.

Evelyn: –I feel a bissel verschickert.

Rita: (0.2s) W-Why’s that? (0.4s) Ah, you’ve had somethin’ t’drink.–

Evelyn: –I had somethin’ t’drink.

Rita: Mhm.

(Simplified from Schegloff 1996b: 174)

Page 10: Architecting conversations, or: What IA can learn from CA

Evelyn: Hi Rita.

Rita: Hi Evelyn. How [are you,

Evelyn: ...v. [I hadda come in another room.

Rita: Oh, mhm.

Evelyn: –I feel a bissel verschickert.

Rita: (0.2s) W-Why’s that? (0.4s) Ah, you’ve had somethin’ t’drink.–

Evelyn: –I had somethin’ t’drink.

Rita: Mhm.

(Simplified from Schegloff 1996b: 174)

Page 11: Architecting conversations, or: What IA can learn from CA

Evelyn: Hi Rita.

Rita: Hi Evelyn. How [are you,

Evelyn: ...v. [I hadda come in another room.

Rita: Oh, mhm.

Evelyn: –I feel a bissel verschickert.

Rita: (0.2s) W-Why’s that? (0.4s) Ah, you’ve had somethin’ t’drink.–

Evelyn: –I had somethin’ t’drink.

Rita: Mhm.

(Simplified from Schegloff 1996b: 174)

Page 12: Architecting conversations, or: What IA can learn from CA

“HEY GOOGLE”

“ALEXA!”

Page 13: Architecting conversations, or: What IA can learn from CA

Evelyn: Hi Rita.

Rita: Hi Evelyn. How [are you,

Evelyn: ...v. [I hadda come in another room.

Rita: Oh, mhm.

Evelyn: –I feel a bissel verschickert.

Rita: (0.2s) W-Why’s that? (0.4s) Ah, you’ve had somethin’ t’drink.–

Evelyn: –I had somethin’ t’drink.

Rita: Mhm.

(Simplified from Schegloff 1996b: 174)

Page 14: Architecting conversations, or: What IA can learn from CA

SO WHAT?

Page 15: Architecting conversations, or: What IA can learn from CA

REAL CONVERSATIONS

Page 16: Architecting conversations, or: What IA can learn from CA

STRUCTURE

Page 17: Architecting conversations, or: What IA can learn from CA

THANK YOU.

MORE CA-ENTHUSIASM?

@[email protected]