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Part of a service blueprint – so I know what they look like

ALISS and service design - some stories and impressions - for Service-Design Conference 20 March 2014

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ALISS first met service-design in 2010, when together we ran a series of innovation workshops. ALISS enjoyed the experience and would recommend it to anyone! Here are a few stories and impressions mostly of how service-design and 'engagement' (so important to ALISS) go very well together

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Page 1: ALISS and service design - some stories and impressions - for Service-Design Conference 20 March 2014

Part of a service blueprint – so I know what they look like

Page 2: ALISS and service design - some stories and impressions - for Service-Design Conference 20 March 2014

a story about wool, clothes-pegs, and making things real

Page 3: ALISS and service design - some stories and impressions - for Service-Design Conference 20 March 2014

What aliss is

Page 4: ALISS and service design - some stories and impressions - for Service-Design Conference 20 March 2014

We’re about the early stages of messy innovation

Page 5: ALISS and service design - some stories and impressions - for Service-Design Conference 20 March 2014

Locating Aliss within Sarah’s service-design model

Page 6: ALISS and service design - some stories and impressions - for Service-Design Conference 20 March 2014

ALISS as an innovation platform

Page 7: ALISS and service design - some stories and impressions - for Service-Design Conference 20 March 2014

Picture of first workshop

Page 8: ALISS and service design - some stories and impressions - for Service-Design Conference 20 March 2014

Workshop one products

Page 9: ALISS and service design - some stories and impressions - for Service-Design Conference 20 March 2014
Page 10: ALISS and service design - some stories and impressions - for Service-Design Conference 20 March 2014
Page 11: ALISS and service design - some stories and impressions - for Service-Design Conference 20 March 2014

Making things concrete

Page 12: ALISS and service design - some stories and impressions - for Service-Design Conference 20 March 2014
Page 13: ALISS and service design - some stories and impressions - for Service-Design Conference 20 March 2014
Page 14: ALISS and service design - some stories and impressions - for Service-Design Conference 20 March 2014
Page 15: ALISS and service design - some stories and impressions - for Service-Design Conference 20 March 2014
Page 16: ALISS and service design - some stories and impressions - for Service-Design Conference 20 March 2014

Jenny and the newspaper

Page 17: ALISS and service design - some stories and impressions - for Service-Design Conference 20 March 2014

Wool again

Page 18: ALISS and service design - some stories and impressions - for Service-Design Conference 20 March 2014

An encampment of flip-charts

Page 19: ALISS and service design - some stories and impressions - for Service-Design Conference 20 March 2014

2012 Asset-mapping

http://www.aliss.scot.nhs.uk/index.php/archives/1583

Page 20: ALISS and service design - some stories and impressions - for Service-Design Conference 20 March 2014

http://www.aliss.scot.nhs.uk/index.php/archives/1598

Page 21: ALISS and service design - some stories and impressions - for Service-Design Conference 20 March 2014

Fast forward to SCIPP workshop Feb 2014

Page 22: ALISS and service design - some stories and impressions - for Service-Design Conference 20 March 2014
Page 23: ALISS and service design - some stories and impressions - for Service-Design Conference 20 March 2014
Page 24: ALISS and service design - some stories and impressions - for Service-Design Conference 20 March 2014

What’s missing – a storyboard

Page 25: ALISS and service design - some stories and impressions - for Service-Design Conference 20 March 2014

What have these pictures got in common?

Page 26: ALISS and service design - some stories and impressions - for Service-Design Conference 20 March 2014

Class of 2013, DJCAD

Page 27: ALISS and service design - some stories and impressions - for Service-Design Conference 20 March 2014

http://matchablehealth.wordpress.com/