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ETHNOGRAPHIC RESEARCH
Oxford Computer Consultants running user interviews for National Grid@MARIANAMOTA
MarianaUX Designer
MarkProject Manager Reynold
Account Manager
TimDeveloper
ETHNOGRAPHIC RESEARCH
Oxford Computer Consultants running user interviews for National Grid@MARIANAMOTA
PaulSupport and training
MarianaUX Designer
Ant User
USER INTERVIEW
Oxford Computer Consultants running usability testing at Bath & North East Somerset Council@MARIANAMOTA
@MARIANAMOTAhttps://en.wikipedia.org/wiki/Alan_Cooper#/media/File:AlanCooper.jpg
Alan Cooper Pioneer in interaction design
Facilitator language• Warm and neutral
• Active listening
• Passive and inclusive tone
“How about…”
“Maybe we can…”
“What if…”
@MARIANAMOTA
Leader language• Competence
• Expert
• Direct and muscular language
“That’s absolutely right, and here’s why…”
“I completely agree because…”
“This is my plan…”
@MARIANAMOTA
https://medium.com/shopify-ux/fresh-eyes-design-talks-ddecdb2cc237#.x7hydvk0i@MARIANAMOTA
When asking for feedback:• State clearly:
Where you are at What you expect feedback on
• Ask clear questions
• Explain the rationale for your decisions
@MARIANAMOTA
When giving feedback:
• Ask the current status of the design
• Question first. Comment last.
• Explain technical challenges
• Don’t refer to your personal taste. Refer to the briefing and user research.
@MARIANAMOTA
“If someone loses, you did it wrong”
When negotiating…
http://www.artofmanliness.com/2011/05/11/how-to-haggle-like-your-old-man/