2013 Technology in Advising Use in Higher Education

Research Findings Overview#AdvTech

NACADA Technology in Advising Commission Sponsored Survey

“Students experience an increasing need for connectivity and digital access to excel beyond the higher education learning environment. They must access and interact with information, learning materials, and colleagues from around the globe.”

Implications for use of technology in advising 2011 NACADA National Survey

The Horizon ReportNew Media Consortium's (NMC) & EDUCAUSE • annual, research-oriented effort that seeks to

identify & describe emerging technologies likely to have considerable impact on teaching, learning, & creative expression within higher education.  

• Organized to project 1-5 years into the future:o 2005 Report: ubiquitous wireless,

intelligent searching, & social networking in the 1-4 year time to significant impact

o 2007 Report: mobile phones usage in higher ed and user created content (classify & tag to create & upload)

o 2010 Report predicts: Open Content Electronic Books Gesture-based Computing

http://www.nmc.org/horizon

EDUCAUSE http://www.educause.edu/ • EDUCAUSE is a nonprofit association whose

mission is to advance higher education by promoting the intelligent use of information technology.

• Advising Systems - 30 Resources

• Teaching and Learning o - 924 Resourceso Applying Technology to Academic Advising: A

Vision Statemento ECAR Study

o http://www.educause.edu/ecar

National Survey of Student Engagement NSSE

http://nsse.iub.edu/ About NSSE

What is student engagement?

Student engagement represents two critical features of collegiate quality. The first is the amount of time and effort students put into their studies and other educationally purposeful activities. The second is how the institution deploys its resources and organizes the curriculum and other learning opportunities to get students to participate in activities that decades of research studies show are linked to student learning.

NACADA’s Technology in

Advising Commission

The purpose of NACADA's Technology in Advising Commission is to help academic advisors and advising administrators to understand the impact that technologies such as:•Online communication & virtual advising•Degree audits & web registration•Student information systems & electronic advising notes  •Social and connected spaces for innovative staff/faculty resources•Understand the ideas and trends of how technology is being utilized in higher education•Website

What technologies do you frequently use?

EmailFace-to-Face Interaction

Locally installed word processor, spreadsheets, e.g. Word, Excel, PowerPointPhone

FacebookLearning Management System e.g. Blackboard, Moodle, etc.

Instant Messaging/Online chatElectronic advising notes system - developed by institution

Text messagingDegree audit system -developed by institution

Enterprise/Commercial degree audit systemWeb-based word processor, spreadsheets, etc. e.g. Google Docs

Linked InVideo-sharing websites, e.g. YouTube

Recommend websites or share via social tagging, bookmarking or "liking"Twitter

Retention software - developed by institutionEnterprise electronic advising notes

Video conferencing e.g. Skype, Google Plus HangoutVoIP or Phone Communication over the Internet (e.g. Vonage, Skype)

WebcastsPresentation and document sharing websites, e.g. SlideShare

Other social networking sitesEnterprise video conferencing (e.g. Wimba, Adobe Connect)

WikisEnterprise retention software

Photo-sharing website e.g. FlickrPodcasts

Social studying sites (Cramster, CourseHero, OpenStudy, etc)

0 100 200 300 400 500 600 700 800 900

Please identify how frequently you use these technologies.

Daily Weekly Monthly Each Term or Semester Annually Never/Not Applicable

What technologies does your institution emphasize for

academic advising?

Desktop computer

Local/Campus network storage

Learning Management System (LMS) e.g. Blackboard, Moodle

WiFi

Laptop

Scanner

Social networks e.g. Twitter, Facebook, Linked In

Cloud/Virtual storage e.g. Google Drive, Dropbox

Customer Relationship Management (CRM) system e.g. RightNow, Hobsons

HDTV/TV Monitors

Collaborative editing software e.g. wikis, Google Docs

Mobile enhanced website

Multimedia software (editing & publishing)

Mobile computing - Tablet

Blogs e.g. WordPress, Blogger

Online portfolios or e-portfolios

Mobile application(s)

Webcam

Mobile computing - Smartphone

Electronic textbooks

Netbook

Digital camera

Electronic textbook readers

iPod or mp3 player

Gaming devices/consoles

0 100 200 300 400 500 600 700 800 900

My institution strongly emphasizes the use of the following technologies for academic advis-ing:

Strongly Agree Agree Disagree Strongly Disagree

During the current school year, how often have you used the following technologies in your advising practice?

0

200

400

600

800

1000

Dur ing the current school year , how oft en have you used the fol lowing technologies in your advis ing practi ce?

Daily Weekly Monthly Never

Res

pons

es

What is your “ideal technology in advising practice”?

Ideal Technology & AdvisingPractice

“seamless integration of technology with advising, where students no matter their campus location had equal ability to access me when they needed me. Right now students at our home campus have a distinct advantage over their counterparts at distant locations”

“I think face-to-face interaction is ideal, but technology is especially useful when doing distance advising, especially video conferencing/Skype.”

Potential to Empower Advisees

“The ability for me to have an easy to way of showing students how far along they are in their degree program is important, because it gives our students an ability to see a tangible indicator of how close they are to graduating.”

“Letting the student see their progress. Ideally, students would use email and phone to get in touch with Academic Advisors for questions and actually come in when situations warrant face-to-face interaction.”

Technology is a tool, not a replacement for advising.

“Technology for scheduling, registration, and degree planning is great, but technology used as the sole way to communicate with students hinders the advising relationship.”

“The technology helps connect and tells the what they have to take. My actual connection with them personally and the discussion we have gets at the important questions of why they take a course and what it means for them as humans.”

“Technology should be a facilitator, not a substitute, for meaningful interaction with advisors and faculty.”

Communication Goals

“Additionally, it would be beneficial to have a social media hub to manage and ensure that our message is being uniformly pushed on each platform in ways that are unique to that platform.”

“I would like for technology to play a larger role in my advising practice. I would love to be able to utilize Facebook and Twitter to connect as an individual advisor to my students.”

Desired Attributes for Technology in Advising

Integrative Systems for Advising

“An integrated system that includes advising notes, degree audits, appointment scheduling, a communication system with students that also documents those communications in the student's advising file, and incorporates all records regarding students' academic status (e.g. good standing, probation, etc.).”

“Streamlined technology usage. Right now, there are at least 4 systems we use daily (E-mail, PeopleSoft, DegreeWorks, Blackboard) and have three different log ins. A "one stop shop" where we can log in once and see/use all of our required systems would be wonderful.”

360 View of Our Learners

“System that integrates academic information, student records, and student connections”

“A tool that allows for students to develop an academic, career and financial plan that also integrates the degree evaluation tool.”

Additional Benefits to Technology & Advising Solutions

• Accessible from multiple locations• Advising models vary• Paperless and sustainable models of advising• Electronic workflows• Special functionality for

– student information, tracking, scheduling, early alerts, online forms, shared notes, and data.

The DATAwill save us!

The Direction for Technology & Advising

• Share experiences for effective online advising delivery• Contribute to academic advising initiatives• Review some key digital/online advising resources • Introduce online advising projects examples• Connect you to some savvy online academic advisors• Evaluate, assess & contribute to research in #AdvTech