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Ezypay Principal Insights
REAL TIME UPDATESON THE WEBSITE
DECREASE MISTAKES& SYSTEM ERRORS
DECREASE FEES& CHARGES
CUSTOMISED FAILED PAYMENTS
CUSTOMISED REPORTS & COMMUNICATIONS
85 or 7% responded to the survey
1,215 clients were asked for their insight
KEEP ON DOING
AREAS TO IMPROVE
Anything that makes collecting payment easy
Not havingto chase customersfor payments
Automated
Online and paperless
user experience
35
30
10
1 26
1
Extremely Satisfied
Moderately Satisfied
Slightly Satisfied
Neither Satisfied or Dissatisfied
Slightly Dissatisfied
Moderately Dissatisfied
Extremely Dissatisfied
not having to think about collecting payment
UX
REASONS FOR CHOOSING EZYPAY
EASY,CONVINIENT
& SIMPLE SYSTEMCONTROL OVERCOLLECTIONS
FRANCHISE CHOSETHE SYSTEM
EZYPAY HAS THE BEST RATES
WHAT DO OUR CLIENTS THINK ABOUT US?
WORDS TO USE WHEN SELLING & MARKETING EZYPAY
Easy
Useful
Safe Efficient
Convenient
SimpleReliable
Automated
Easy payments
Easy to use system (online system to manage payments)
Automated means they don’t have to think about payments or talk to their customers about payments
88 of clientsare satisfiedwith our service
%
UX
AUSTRALIALocked Bag 4003ChatswoodNSW 2057
T 1300 762 726E [email protected]
NEW ZEALANDPO Box 5860Lambton QuayWellington 6145
T 0800 399 011E [email protected]
www.ezypay.com
www.ezypay.com
EzypayPrincipalInsights
Areas to Improve
Keep on Doing
Expectations VS Actual Experience
Words to use when selling & Marketing Ezypay
Benefits of Ezypay in their own words
