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IBM SoftwareBecause Data is a New Oil
Zainal Abidin
Presales IBM Solutions
Singgasana Hotel, 31 Oktober 2014
AGENDA
• Intro
• IBM Software Solution & Products
• Highlight 1 : ECM -> FileNet P8
• Highlight 2 : Cloud & Smarter Infra -> TEM
• Question & Answer
• End
INTRO
INTRO
• Which IBM Software Products you know?
• Cognos, DB2, QRadar, Guardium, Infosphere,
Lotus, Rational, SPSS, Commerce, Tivoli, ECM,
Websphere
• Joining IBM Software enablement?
• Ever selling IBM Software?
SOLUTIONS
&
PRODUCTS
CAMSS
• Cloud
• Analytics
• Mobility
• Security
• Social
CLOUD & SMARTER INFRASTRUCTURE
BUSINESS ANALYTICS & BIG DATA
MOBILITY
SECURITY & COMPLIANCE
SOCIAL COLLABORATE
ECM - FileNet
http://www.gartner.com/technology/reprints.do?id=1-1KPJFOM&ct=130923&st=sb
Billions spent each year managing paper
Paper
Toner
Copier
Office space
Filing cabinets
overnight mailing
Courier Services
Storage warehouses
Basic definition
Converting Process Already Digital
Document Library
Prep
Scan
Index
•Unique ID
•Date
•Doc Type
•Association to
cases/clientsCommit
(store)
Retrieve
Faxes
Electronic
Forms
Other kinds of
“content”
Barcodes
Character
recognition
Notification (mail
delivery)
Workflow
Datacap
Datacap is a Document Processing Platform
Content Navigator
MFP
Network
Scanner
Mobile
High Speed
Scanner
Fax
Case
Mgr
Electronic
documents
Annotations
Multi-channel distributed capture
on any device
Document and Data Delivery
• Document Capturing/Scan document
• Images Enhancement
• Indexing
• Optical Character Recognizing
• Automatic Document Classification
• Web-based Content Management
• Content Searching
• Office Integration
• Document Access Control
• Document Versioning
• Document Routing
• Audit Log
Business Challenges
• New account opening process
require long time to complete (± 27 to
30 minutes)
• Many duplicate customer data
• Office space limitation to add more
Customer Service to support
business expansion
• Additional cost related to paper and
operational activity
Opening Account Process in the past
CustomerFill form and
signed the form
Product
Knowledge
CS Prepare
account
book and
ATM card
Customer
signed account
book and ATM
Card
est. 10 mins est. 5 mins est. 10 mins
6 Step with manual process about 30 minutes
CSO copy
customer’s
ID
Customer gave the
money to teller
est. 10 mins
CSO input
customer’s
data based
on form
Document Acquisition• Customer identification document:
• ID Card (the old and new e-KTP)
• Driving License
• Passport
• KITAS (Limited Stay Permit Card)
• Scanner support:
• Any scanner brand and type (inc. flatbed and automatic feeder/ADF) that support ISIS and TWAIN. To use ADF scanner to scan thick document such as e-KTP or driving license, it’s recommended to use specialize scanner such as Kodak i2000 series
• Web based scanning
Document Acquisition
1. Customer came to open an account. The Customer Service Officer (CSO) explained about the products offered by the bank
2. Cust Service (CS) open the core banking web application, asked for the customer’s ID Card and scanned it
Document VerificationIntroduction:1. Electronically categorized, sort and “read/OCR” customer identification
document
2. Recognized data is automatically export to core banking application and Filenet repository
3. Validation rules to “catch” duplicate customer data based on the customer key information such as ID number, name, and birth date
Benefits:1. Reduce manual data entry
2. Mitigate risk (increase accuracy/reduce data error)
3. Additional time for cross selling other banks product
Document Verification
25
1. While Datacap processing the image, the customer gave the money to the CS and the CS prepared the ATM Card
2. Datacap recognized the data from ID Card and The CS verified the data
1. CS filled in the rest of the data by interviewing the customer
2. CS printed the form
3. Customer signed the printed form 4. Customer signed the account book and ATM card. Account Opening process is done.
Process Completion
Document Retrieval
Benefits
• Reduce Processing Time
• Increase CSO Productivity
• Reduce Paper Related Cost
• Reduce Duplicate Customer Data
27-30 Mins
8-12 Mins100%
25%110%60%
50%100%
50%
30%
5%
80%
Doctor Reddy’s Laboratories
Bii Maybank
Deal size:$135 K Production Imaging
Edition
Why we won:
• Combined offering of software and hardware (scanner)
• Strong demo showed Datacap could scan thick Indonesia ID card and produce good recognition accuracy
• PIE capabilities that provide ability to recognize using text matching for various ID card format, web client for scanning and could run in their low bandwidth environment
• PIE user-based licensing (not number of pages or server) that included document management capabilities
Use Case: Customer Onboarding, Account Opening
$ £ €
Tivoli EndPoint
Manager (TEM)
How Gartner Sees IBM Endpoint Management
2011 2012 2013
IBM Endpoint Manager continuously monitors the health and security of all enterprise computers in real-time via a single, policy-driven agent
Endpoints
• Common management agent
• Unified management console
• Common infrastructure
• Single server
IBM Endpoint Manager
Patch
Management
Lifecycle
ManagementSoftware Use
Analysis
Power
Management
Mobile
Devices
Security and
Compliance
Core
Protection
Desktop / laptop / server endpoint Mobile Purpose specific
Systems Management Security Management
Server
Automation
Single Server & Console
• Highly secure, highly scalable
• Aggregates data, analyzes & reports
• Pushes out pre-defined/custom policies
Cloud-based Content Delivery
• Highly extensible
• Automatic, on-demand functionality
Single Intelligent Agent
• Performs multiple functions
• Continuous self-assessment & policy enforcement
• Minimal system impact (< 2% CPU)
Lightweight, Robust Infrastructure
• Use existing systems as Relays
• Built-in redundancy
• Support/secure roaming endpoints
How it Works
