♦♦ Veronica Vargas Veronica Vargas ♦♦703.470.4088 Vargas_Veronica@outlook.com10814 Oldfield Drive, Reston, VA 20191 www.linkedin.com/in/vargasveronica1220

Senior Business Consultant Analyst ♦ ♦ Client Relations

Data Analysis and Reporting ♦ Proposal Analysis ♦ ♦ Proposal Analysis ♦ Marketing and Project Coordinator ♦♦ Client Relations

Award-winning Data Analyst valued for numerous process improvements, managerial initiative, and winning over difficult clients. Display high level of customer service, team loyalty, and personal accountability for results. Known as fun to work with. Bilingual English – Spanish; understand Portuguese.

Professional Experience

Booz Allen Hamilton, McLean, VA, and Herndon, VA September 2002 to May 2014Management and technology consulting services. Revenue $5.48 billion; ~23,000 employees in FY 2014.Sr. Consultant, RFP Service Business Analyst, Client Relations September 2011 to May 2014Prior: Consultant / RFP Analyst, Outreach / Marketing Coordinator, Consultant, Researcher, Executive Assistant.

Financial Achievements♦♦ Contract Win: Contributed to winning majority of bids under

$12.2 billion Encore II (Defense Information Systems Agency Contract Vehicle) by leveraging positive relationship with Program Management Office.

♦♦ Sales Increase: Assisted with expanding Mission Oriented Business Integrated Services (MOBIS) program total sales from $191.4 billion in FY 2008 to $381.9 billion in FY 2013 by assisting client staff in finding place for end client to submit requests to broader audience, coaching Government Contracting Officers.

♦♦ Cost Saving: Discovered and recovered estimated $1.5 million in unutilized funds from abandoned bids.

♦♦ Revenue: Managed highest earning GSA Contract Vehicle providing consulting services.

Relationship Achievements♦♦ Contract Rescue: Turned around Contracting Officer’s negative opinion of employer. ♦♦ Customer Service Management: Filled role of Program Manager and Deputy Program manager in absence of

primaries, delivering service ranked in top 10 of all Air Force contracts.♦♦ Diversity: Recognized for forging strong ties that led superiors and reports to embrace diversity. ♦♦ Team Building: Planned and coordinated team building events, including meeting ice-breakers, team

challenge games, happy hours, and sports or spa outings.

Operations Achievements♦♦ Operations Management: Reached out to management for more responsibilities and leadership training and

was assigned duties as Deputy Routing Lead. ♦♦ Marketing Management: Served as RFP Services West Coast, ENCORE, HR, Logworld, CFMS and MOBIS

Lead, contributing to several marketing efforts in support of revised team mission.♦♦ Marketing Collateral: Launched firmwide virtual communications vehicles such as newsletters and direct

emailings.♦♦ Publication Development: Co-developed and updated Standard Operating Procedures with Business Rules

and Marketing Routing Guide, as well as other procedures, metrics, and reports.

Testimonial

“Veronica’s accountability for results is appreciated and respected. Her clients appreciate her hard work and eagerness to go the extra mile, supporting her core contracts and helping other teams in need. Veronica leads her team in system enhancement ideas and has proven she not only wants to excel but wants to help out her team.”

Senior AssociateBooz Allen Hamilton

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Professional Experience (continued)

Technical Achievements♦♦ Business Intelligence Solution Development: Developed solutions which included analysis, integration, and

reporting of data according to Microsoft OTIS CRM template to add value to business solution.♦♦ Problem Solving: Identified duplication of records issue and solution ultimately implemented by senior

leadership.♦♦ Opportunity Reconciliation: Decreased number of errors and increased accuracy for proposal teams and

pricing, by assisting Pricing Lead and San Antonio office in tracking and reconciling all business opportunities. Resulted in positive, trusting working relationships with clients.

♦♦ Search Field Implementation: Took lead in implementation of process improvements to provide accurate information more efficiently with Database Governing Team which implemented suggestion to create search field.

♦♦ Business Efficiency: Contributed functional expertise toward creation of IT account for Program Business Services, allowing department to streamline approach in conducting business.

♦♦ Routing and Reporting: Became SME and identified areas of improvement in integrity of routing and reporting system. Discovered and assisted with repair of system glitches.

♦♦ Training: Developed Standard Operating Procedures to train staff and Government Contracting Officers to manage submittals and responses. Cross-trained members and new hires on online procedures. Served as mentor across team and other departments regarding proposal process.

♦♦ Online Expertise: Serve as SME for multitude of Government Portals.♦♦ Research: Turned around client claim by discovering client error through research and requesting time to re-bid

project. ♦♦ Technical Proficiency: Extensive experience and deep expertise with Microsoft Office. Utilized Microsoft OTIS

CRM as business intelligence visualization tool to produce charts and graphs from raw data. Taught senior leadership to use reporting capabilities to choose item of interest and produce PowerPoint presentation slides.

Duties and Responsibilities♦♦ Priority: Supported client staff in proposal wins by providing information that guides data driven decision

making. ◊ Client Communication: Participated in team discussions regarding marketing methods and best

practices used to promote interest in Microsoft OTIS CRM tool. Provided nontechnical charts and graphs to senior management.

◊ Business Intelligence Solutions: Engaged clients in services by developing and maintaining business intelligence solutions to monitor organization-specific key performance indicators.

◊ Queries and Analysis: Pulled and analyzed query results; provided recommendations to clients based on needs of their client.

◊ Question Development: Led marketing brainstorming team to replicate client experience. As a result, created polls regarding most useful tools and services.

◊ Project Scope: Pulled data to support bid decision, content, due date, contract length, and turnaround. ◊ Data Architecture: Modified reporting of data to fit client requirements.

♦♦ Budget Management: Oversaw budgets of < $100,000 for conferences and outings as well as obtaining best price available for client.

♦♦ Personnel Management: Managed and contributed to annual performance assessment for 3 direct reports. Developed talent through candid feedback, mentoring, and coaching. Utilized team member’s diverse skills to provide client support through strong working relationships.

Professional Experience (continued)

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♦♦ Marketing: Acquire, retain, reactivate, upgrade, and promote loyalty of clients by contacting clients directly to determine needs and level of satisfaction.

♦♦ Promotions: Held internal trade show, promoted vice president’s town hall meeting, and shared information on winning proposals by word of mouth.

♦♦ Presentations: Delivered reports to senior management, demonstrating product capabilities.♦♦ Invoicing: Assisted client staff with invoicing problems; guided new staff on system and process.♦♦ Communication with Nontechnical Audiences: Produced reports that integrated pie charts and graphs to

explain trends to client management.♦♦ Modifications: Built and / or scoped modifications to relational data schemas within Microsoft OTIS CRM

reporting tool to track and report on client relationships among departments. ♦♦ Statistical Methods: Used probability measures to forecast bid success, rolling metrics as comparisons of

samples to compare month-to-month activity, and regression analysis to determine progress of bids.

Recognition

♦♦ Thank You Award, for contributing to successful development and implementation of Booz Allen Hamilton Opportunity Tracking Information System (OTIS).

♦♦ Employee of the Month Award, for going above and beyond call of duty to support team with conflict resolution and analysis, July 2011.

♦♦ 4 Performance / Team Awards, in recognition of outstanding client service and support for 2 teams, March 2004, June 2009, March 2010 and March 2011.

♦♦ Madison Who’s Who, for contributions to business community, 2007-2008, 2009-2010.♦♦ Team Appreciation Award, for efforts toward contract success, March 2006.♦♦ 3 High 5 Awards, for developing Investment Analysis Tool, April 2003; stepping in as Deputy Manager, August

2006; and exemplary client support, March 2007.

Education and Certification

Information Technology, Visual Communication Program, University of Phoenix, 2003 to 2006Criminal Justice, 15 credits, California Coast University, Santa Ana, CA, 2007 to 2013Microsoft SharePoint Administration and Customization Certification, Washington, D.C., July 2006Many leadership development courses through Booz Allen Hamilton, full list available upon request

Memberships

National Association of Professional Women, Fairfax County, VA, Chapter, August 2014 to present

National Geographic Society, May 2010 to present - Support this nonprofit scientific and educational organization chartered in 1888 for diffusing geographic knowledge and promoting research and exploration.