George VelimachitisAn introduction & more….

… what you want to hear● My background● Recent work portfolio

… and what you want to know

… about George

… how things evolved

Computer Tech Mobile Betting

App ArchitectOOP COM+ C++ UML COM+ n-Tier Order Mgmt Systems

Process Engineer6 Sigma PDCADev Process Improvements

Project ManagerReq Tool RFP & rollout to 750 usersR&D projects with €1m budget

Sr Project ManagerPlatform Release Programmes£2m, 2.5k mdays, 6-7monthsCapacity planning for anEng Dept of 260 engineers

Manager Cert Programme 3 Telcos + 3 mailbox providers + 480 handsets pa,

Programme Manager3UK Account, £4m rev paRoadmap Delivery Ops

Eng Product ManagerScrum Master Java, Blackberry Products.

Programme ManagerBusiness transformationImprovement Programme

Programme ManagerWilliam Hill Account across7 programmes with FY’13 £234m rev£6m in T&M, team of 45

Lead Business AnalystDefining Pan European operationsfor the launch of new IaaS productSupporting UX & System Specifications

2000 2003 2006 2010 2012 2014IaaS; Datacentres

+8Global IT PMOSetting IT Governance, Planning & Forecasting, Reporting, Performance monitoring

Services

2015

… recent portfolio of work

Setting up “new” PS OrgScrum Master of PS TeamSprint/Release planning Released Ops v1.0Scrum Coaching

Sportsbook ProgrammeProgramme Scoping & PlanningScrum Team & Operations setupScrum Project frameworkBRM & Scrum CoachingSnr Management Coaching

Improvement ProgrammeUrgency and mobilisationProgramme Operations setupScrum Project frameworkScrum CoachingSnr Management Coaching

Eng Product Mgr for J2ME, BB & S60Ad-hoc Platform ReleasesSprint/Release Planning, Risk/Integration Management, Comms

William Hill AccountLarge scale Ops Improvement Use of agile & lean principlesPjM Coaching

2011 2012 20142013

Lead Business AnalysisBusiness Analysis “a la” LeanSpecifying E2E business operationsAligning Process, UX & Development

IT PMO ManagerWork GovernanceResource Planning & forecastingReporting & Performance Training & Coaching

2015

Skype MobileCarrier Platform

Eng Product Mgr S60, J2ME, BB

Sym

bain

S6

0

J2M

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Product Owner

Eng Product Mgr(Scrum Master)

Platform FeaturesHandset roadmapNew Carrier launch

Added value in driving timely delivery via ...

● Setting & managing clear expectations● Risk & Dependency planning● Retrospectives with tangible outcomes● Keep bandwidth for Improvements● Teach team to account for the “unknown”

… recent portfolio of work

backlog elaboration, release/sprint planning, sprint/release review, retrospectives, burn-down charts, velocity diagrams, defect metrics

Setting up “new” Professional Svcs

1 2

Objectives & GoalsTTM, TCO, Profit Margin,

Value for Money

Resource & Engage the team,

Briefing on journey, and next steps

Engage and get support from Sponsor & affected Dpt. Heads

3

Kick-off Sprint 0

Define operational baseline & supporting outputs build backlog

4

Operations RoadmapAlign & Evolve with the rest of the organisation

Release planning Sprint planning

2-week sprint lengthimpediment backlog

2 x stand-up per week

ChangesImpedimentsUnknowns

… recent portfolio of work

Sportsbook PgMScaled down version of the actual OpenBet benefit map

… recent portfolio of work

OpenBet Improvement PgMVisibility ... “know what goes around” Bottom-Up or Top-bottom ... "drive an initiative or join one"Deliver value to business … "be visible, stay aligned"

… recent portfolio of work

Key Changes● Single prioritised work backlog● roadmap & resource forecasting● JIRA Kanban boards (no WIP)● Joint risk/issue tracking (weekly)● Resource portfolio management● Utilisation “Burn-up” KPIs● “One team” culture

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Key Observations● Multiple copies of work backlog● Unclear priorities● No visibility of roadmap, resource demand● Ad-hoc status communications● Engineers “spoon-fed” work● Team leads spread too thin (tech ←→ mgmt)● “us-them” culture

Products ProductsRelease

Dependencies

… recent portfolio of work

ProgrammeManager Programme

Manager

Business Analysis

1 2 3 4 ...

Business Mapping & Requirements extractionUsers/Experts engagement & co-definition (BDD)Risk identification & mitigation

UX design & wireframesRisk identification & mitigation

System specificationsArchitecture & DesignRisk identification & mitigation

… recent portfolio of work

Global IT - PMO setup… recent portfolio of work

IT Portfolio Resource Plans

Utilisation & Performance

Metrics

Reporting

Portfolio board

Business Areas and Sponsors

Metrics

Engineering team

Project Manager

Project work

Non-Project work

Regus CIO Office

PMO Process/artefacts Introduced

IT Matrix Organisation(109 heads, incl. 3rd Parties)

Key capabilities introduced within 8 weeks● Visualise & mitigate portfolio operational

risk● Balance resource capacity between

program, project vs non project work● Reliable portfolio financials & forecasting● Regular communication of program/project

state, status & impediments● Escalation resolution process

Finance

… questions ?