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Customers Should Become Friends
April Williams
AMW Office Services
Customers should not be considered just another sale.
Customers should not be just contacts. Customers who receive great service will become friends and continue to return just to talk to the same person.
They will want to receive more information in more detail and continue to come back. After a few visits from the same customer a good CSR will already understand the customer’s needs the next time they come in. This means the CSR is actually taking time to understand the customer and getting to know them.
These are the same skills we use when we make friends. These are the foundation of any good business to continue a good reputation. In the long run, a business can grow from its character of great customer service.
