Upload
michellebaker
View
87
Download
0
Embed Size (px)
DESCRIPTION
These slides are part of the "Communicating Across a Multi-Generational Campus" workshop, delivered at Ball State University in September 2014. Workshop facilitated by Michelle Baker, phase(two)learning. phasetwolearning.com - [email protected]
Citation preview
Michelle Baker
phase(two)learning
September 2014
Communicating
Across a Multi-Generational Campus
Today’s Agenda
• Welcome, introductions, session overview
• “Common Ground”
• 5 Generations in the Workplace
• Your place in the Generational Pool
• Generational Characteristics
• Tips to Effectively Communicate with
People of Each Generation
• Key Messages
• Final Thoughts, Tools & Resources
Welcome!
Tell us about yourself! • Your name
• Your role
• Something you’re hoping to get from
today’s session
Welcome!
Hi, I’m Michelle!
Learning Strategist, phase(two)learning
Manager, Learning & Development, Finish Line
Let’s connect!
linkedin.com/in/mbaker826
@MichelleLBaker
Blog
phasetwolearning.wordpress.com
“Common Ground”
With your small group, list as many things as you can think of
that EVERYONE in the group has in common.
Examples: “We are all wearing brown shoes.”
“We are all the oldest sibling in our families.”
“None of us have been to Europe.”
Small Group Exercise
How many can your
group come up with in
3 minutes?
5 Generations in the Workplace
For the first time in history,
today’s workplace employs 5
generations of workers:
• Traditionalists (born 1918-1945)
• Baby Boomers (born 1946-1964)
• Generation X (born 1965-1980)
• Generation Y (“Millenials”) (born
1981-1995)
• Generation Z (“Linksters”) (born
1996-present)
Significant historical and socioeconomic events - “generational
signposts” - have shaped each generation.
Understanding the characteristics and motivation for each generation will help
colleagues to understand and communicate and work together.
5 Generations in the Workplace
(1918-1945)
- Stock market crash
- Great Depression
- New Deal
- Pearl Harbor
- WW2
- Death of FDR
- Polio vaccine
- Korean War
- GI Bill
(1946-1964)
- Television
- The Beatles on Ed Sullivan Show
- JFK assassination
- Civil Rights
- Woodstock
- Man walks on the Moon
- Women’s Lib/Equal Rights
- Vietnam War
- John Lennon shot
(1965-1980)
- Personal computers
- Sesame Street
- Fall of Berlin Wall
- End of Cold War
- “Latchkey kids”
- Challenger disaster
- “MTV generation”
- Oklahoma City bombing
(1981-1995)
- Internet
- Cell phones & smartphones
- OJ Simpson trial
- Columbine massacre
- Sept. 11 attacks
- Invasion of Iraq
- Birth of social media
- “Everyone gets a trophy”
(1996-present)
- “Digital Natives”
- Obama – first black President
- Marriage equality debate
- “Helicopter parents”
THIS GENERATION IS
STILL BEING DEFINED!
Traditionalists Baby Boomers Generation X Gen Y (Millenials) Gen Z (Linksters)
Characteristics of Traditionalists
in the Workplace:
• 13% of today’s workforce
• Rarely complain
• Solid experience; tempered wisdom
• Fans of conformity
• Frugal
• Dependable; strong work ethic
Characteristics of Baby Boomers
in the Workplace:
• 26.4% of today’s workforce
• “Workaholic” tendencies
• Optimistic
• Thrives on recognition and career
progression
• Titles and hierarchy matter
• Not always comfortable with technology
Characteristics of Gen Xers in
the Workplace:
• 19.8% of today’s workforce
• Former “latchkey kids” – self-reliant
• Results-oriented
• Realists, sometimes skeptical
• Freedom is the ultimate reward
Characteristics of Gen Y & Z in
the Workplace:
• 27.7% of today’s workforce (<1%
Gen Z)
• Technically savvy – natural
networkers
• Socially conscious – looking for work
that has meaning
• Competitive and confident
• Seeks immediate gratification,
recognition and promotion
• Can struggle with autonomy and
making decisions
Exercise – Pin the Trait on the Generation
Everyone will be given a card with
a generational trait.
Attach your card to the generation
with which it is most closely
associated.
We’ll discuss as a group - be
prepared to explain what you
chose and why!
Video - Generational Differences
Despite the Differences…
Despite generational differences, there are also
some similarities:
• Everyone wants and deserves to be respected
• Leaders must be trustworthy
• No one really likes change
• Loyalty depends on context
• Most people want to learn and develop
• Most people appreciate honest feedback
Tips for Communicating Across Generations
For the first time in history, today’s
workplace employs 5 generations
of workers:
• Match formality to the culture
• Use multiple communication methods –
tailor your approach to the recipient
• Consider motivation tactics
• Ask, don’t assume
• Be willing to learn, be willing to teach –
recognize when each is appropriate
It’s everyone’s responsibility to accept, respect and acknowledge
generational differences across the workplace!
Small Group Exercise
With your small group, review
your assigned scenario.
Discuss suggestions on how the
people in the scenarios could
recognize generational
differences and effectively
communicate.
We’ll discuss as a group - be
prepared to share your scenario
and summarize your discussion
with the entire group!
Key Messages
• There are currently 5 distinct
generations in the American
workplace
• Each generation has been
shaped by significant historical
and socioeconomic events, or
“generational signposts”
• Despite the generational
differences, everyone deserves
to be heard and respected
Your Action Plan
In your handout, write down 2-3
things you will do to improve
communication in your
department or other
departments across campus.
• What will you do differently?
• How will it enhance communication?
• Who will hold you accountable?
Key Messages
Want to learn more about communicating
across generations?
• Helpful resources listed in your handout
• Today’s slides available for download on
Slideshare
Got questions? Need more info? Email: [email protected]
Twitter: @MichelleLBaker
Any questions?