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Alex Bruecken
Jack of All TradesVideo ProductionMarketingNetwork AdministrationExchange AdministrationGraphic DesignWeb Page DesignSpreadsheets & DatabasesManagementSales Financials Microsoft Office
Phone Support Service Desk Hardware Support Knowledgebases Photography 3-D Modeling/CGI
About Me: Western Illinois University
Major: Marketing & Business
Est. Graduation 2017Lived in Quad Cities since 1989
Reside in Davenport with Missy and my puppy Winston
Professional Background• Associate’s Degree in Liberal Arts
• Scott Community College 2012• Help Desk Support
• McGladrey• Hardware Support
• Bettendorf School District• Retail/Sales
• Best Buy & Gamestop
John Deere Accomplishments
Exchange/AD Administration Program
Communications needed restructuring through Public Distribution Lists. Created 328
Distribution Lists based on Team
All of them Rolled up into one Group.
Simple, consistent, efficient
Exchange/AD Administration
596 Unique users Leveraged groups as SharePoint security Nested & thoroughly audited
SharePoint Security UpdateBefore
Each individual had unique permissionsComplex ‘web’ of settings
8+ Requests per day
After
Implemented aforementioned AD GroupsSaves time & reduces overhead
< 3 Requests per day
Improved site model
Autonomous & Efficient
John Deere Video Created Channel for
Program Consolidated Storage
for Videos Secured to Deere
employees Created Thumbnail
Images Used Yammer to
troubleshoot issues
John Deere Sales Center Demonstration
Created to demonstrate software in development Proof of concept Recorded partially in a test
environment 70% made up of Photoshop
mockups Seamlessly integrated ‘fake’
and ‘real’ footage
John Deere Sales Center Demonstration 13 Minute Video
Utilized skills in: Adobe Photoshop Adobe Premiere Adobe After
Effects VLC
Recorded audio in 1 week
Scrutinized and edited for continuity & accuracy
Communications
Multimedia
• Charged with developing Brand-compliant media
• Assisted with finding on-brand images for: Training Newsletters Program Communications
• Customized images for Program Publications
Multimedia
• Charged with developing Brand-compliant media
• Assisted with finding on-brand images for: Training Newsletters Program Communications
• Customized images for Program Publications
Networking / Team Building
• Participated in John Deere Part Time Student Program
• Networked with students & interns
• Participated in panel with John Deere Leadership
• Collaborated with teams from Australia, India, and Germany
Wellness Events – Book Club
Wellness Events - Kickball
Four Months
McGladrey Over 6000 users. Phone, Live-Chat, and online-ticket support
Software installations, hardware purchases, license management, information security, as well as hardware, software, and network troubleshooting.
Extensive experience managing Windows 7, Active Directory, Microsoft Exchange, Microsoft Office, Cisco VPN, Quickbooks, and Tax Workbooks- as well as other proprietary tax/assurance software.
Responsible for maintaining, updating, and sourcing a collaborative knowledge base. Ensuring ease of understanding among users of all technical prowess.
Exceeded expectations, consistently placing in the top three analysts for daily, weekly, and monthly reports.
Report standings were based on tickets pulled, resolved, number of calls taken, and Customer Satisfaction rating, in which I received a consistent 100% every month..
Gamestop
Marketing Management Subject Matter Expert Local Business Collaboration
Best Buy
Sold laptops, tablets, iDevices, and desktop
Returned in 2014 as a Digital Cameras, Video Games and Car Electronics expert Extensive experience with
Canon, Sony, and Nikon DSLRs Marketing
Eyes on the Horizon
• Finish BA in Marketing at Western• Interests:
• User Experience• Marketing Communications • Tactical & Product Marketing• Web Design
Driven individual with skills in IT, sales, product promotion, team collaboration, web page and graphic design. Seeking marketing opportunity while leveraging a strong IT background in a fast-paced, results driven professional environment where educated decisions can generate profits and growth.