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ZORAIDA AGUILAR 3364 KENNEDY BLVD JERSEY CITY, NJ 07307

CELL: (551) 655-8162 • E-MAIL: AGUILAR.ZORAIDA@YAHOO.COM

PROFESSIONAL SUMMARY

Senior Business Analyst who is solution orientated as demonstrated by over 30+ years of experience in the

financial services field. Self-starter and detailed with proven and seasoned skills who prides herself in delivering

superior results on a broad range of projects, Business Unit tasks and initiatives timely and accurately. Seeking a

position that will utilize my dynamic Transfer Agency Operations knowledge in customer service, transaction

processing, and project management. Maintained a strong external vendor relationship for the financial service

business community.

TECHNICAL EXPERTISE

Operating Systems: Microsoft Windows 8, Microsoft Windows 7, Microsoft Vista, Microsoft XP, Microsoft

Windows NT 4.0, Microsoft Windows 2000, Microsoft Windows 98, Microsoft Windows

95, MS-DOS

Software: Microsoft Word, Microsoft Excel, Microsoft Power Point, Microsoft Access, Microsoft

Outlook, Microsoft Internet Explorer ,Adobe Photoshop. Lotus 123.

Languages: SQL utilizing MS Access DB.

Core Strengths: Customer Service, Team Player, Quick learner, Administrative and Clerical Duties, OFAC, DTCC Mutual Fund Profile, KYC, AML, Cost Basis, Proxy Solicitation, Project Management, Quality Control

PROFESSIONAL EXPERIENCE

Puerto Rican Lutheran Housing, Jersey City, NJ

Office Manager/Customer Service Rep - March 2014-Present

Maintain resident relations.

Prepare and coordinate Board Meeting materials and luncheons.

Handle call volume from residents, open and distribute mail, file all incoming and outgoing documents.

Draft correspondence/memos/ or make phone calls for various events or maintenance.

Responsible for the collection of monthly rent and ensure timely bank deposit and posting of accounts.

Developed and maintained resident/vendor relations.

Add work orders for Maintenance based on information from tenants.

Accounts Payable/filing

Maintaining and ordering of necessary supplies.

Assist in File reviews and Inspections conducted by the State of New Jersey.

Assist in the gathering of information for all initial new prospects and recertification’s as needed.

Special Projects as requested.

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MORGAN STANLEY, Jersey City, New Jersey

Senior Business Analyst/Project Coordinator – 2001 – 2013

Reviewed the quality of transactions to ensure accurate processing.

Transaction Processing (Payments, New Accounts, Redemptions, Transfers)

Key player in projects: Mergers, Fund Liquidations, Proprietary to DST conversion, periodic audit

requests.

Performed the verification of brokers requesting Vision access to MF accounts through FINRA.

Conducted OFAC searches in order to validate ownership of account holder and/or beneficiaries.

Performed random sampling of different products offered by Morgan Stanley to ensure they possess

the best quality standard.

Assisted in obtaining data used in annual company audits and regulatory filings such as SSAE16 and TA2

filings.

Handled the completion of departmental ad hoc reporting via MS Access.

Maintained relationships with outside vendors such as DST, Harland Clarke and Broadridge Clearing.

Performed review for prospectus, statements and special mailings to shareowners such as Proxy

solicitations.

Maintained Portfolio/Prospectus information contained on DTCC website and Mutual Fund Profile.

Assisted in the AWD scanning of items for processing and direct them to the correct queue.

Handled administration functions of AWD database including updating profiles, and managing users’

access.

Assisted project management team on corporate actions and fund actions for mergers and liquidations.

Accountable for the processing of vendor invoices payment and the ordering of office supplies.

Conducted quarterly Disaster Recovery Testing.

Conducted Year end reviews and cost basis schedule testing for 1099’s.

Supervisor Purchasing Department - 1998 – 2001

Managed staff of eight (8) functions which included but not limited to accurate and timely processing of

checks, wires, and end of day reconciliation between the bank deposit and wire room.

Setup cross training within staff to cover all functions within the department.

Maintained performance and departmental statistics.

Prepared monthly evaluations as well as monitored the daily productivity.

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MORGAN STANLEY SERVICES COMPANY INC., Jersey City, New Jersey

Closed End Funds/Deferred Compensation Processor/Proxy Meeting Coordinator – 1993- 1998

Timely processing of closed end funds and transactions.

Handled the timely process and reconciliation of various Deferred Compensation accounts. Processed employee request for withdrawals from the Employee Stock Purchase Plans. Processed requests through DWAC (Deposit and Withdrawal at Custodian).

Certificate issuances and deposits. Reconciled end of day processes and certificates held in deposit.

Assisted in the annual proxy solicitation and meeting coordination. Tabulated incoming proxies and maintained shareholder votes until meeting quorum.

Coordinated and created meeting material for annual meetings.

Dean Witter Trust Co., Jersey City, New Jersey

Wire Room Operations – 1989-1993

Coordinated and assisted in the implementation of the Wire Room.

Created various DDA # and accounts for incoming and outgoing wires. Accountable for all incoming and outgoing wires/ach through the Bank of New York wire system. Ensured timely and accurate balancing of all incoming and outgoing wires/ach before end of day cutoff.

FIRST JERSEY NATIONAL BANK / NATIONAL WESTMINSTER BANK

DATA ENTRY - 1983 – 1989

Opening of shareholder accounts and check processing.

End of day balancing of all shareholder account transactions.

Education

Worldwide Business Institute Jersey City, NJ

Office Administration Training Certificate

References Available Upon Request

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