Howard LearyREPUTATION: TECHNOLOGY STRATEGIST AND SOLUTIONS CONSULTANT TO THE FORTUNE 500

CAREER OBJECTIVE: SOLUTIONS CONSULTING LEADERSHIP

principle centered leader | trusted advisor | internally driven | thought leader | proactive

Expert Advice

16 years of providing contact centers in the Fortune 500 with technology consulting

and solutions

Delivering Big Results

Approaching two decades of helping highly

regarded corporations acquire over $320 million in high-tech solutions

Predictive DialersACD

IVRIntelligent Self-Service

Email Response Management

IP-PBX

Knowledgebase

Sp

eech

An

aly

tics

Unified Contact

Perfo

rman

ce A

naly

tics

Workforce ManagementChatSocial Engagement

Impactful Analysis

track record of helping CXOs create analysis that provides meaningful

insights into Operations

Thought Leadership Blog

Customer ServiceCloud

PerformanceIntelligent Self-Service

Customer Satisfaction

Voice Biometrics

Profitability

Social Media

Personalization

Op

timiz

atio

nEngagement

Co

mp

lian

ce

providing insights on contemporary

issues impacting contact centers

Prepare-to-Win Philosophy

Seek first to understand

Seek advantage through knowledge and preparation

Uncover conditions and

dynamics that drive or hinder performance