L. Ann Foster (612) 788-4888

(612) 267-0612 cellannfoster449@gmail.com

Career Statement14 plus years as a customer service representative working with Government and Big business accounts. Related experience as administrative assistant and emergency communications has allowed me to become knowledgeable in many areas. Work in communications, education, telecommunications, computers, and social work areas has utilized my ability to organize, outline, implement and problem-solve projects. Love of learning and enthusiasm are key personal traits.

Work Experience- Previous Instacart - Personal shopper - fulfilling on line orders by picking grocery items (September 2015 - present) PT from store shelf and packaging items for delivery.

United States Postal Service -Holiday Helper/Mail Clerk (11/28/2015 – 1/8/2016) FT Temporary

DRC - Grading Standardized tests(April – May 2015) Seasonal Part Time

CenturyLink Communications - Advanced Broadband ServicesCustomer Service Specialist Communications Service Specialist, isolating(March 2000-May 2014) troubles on Frame Relay, ATM, DSL MOE circuits

for business and government services.

Amateur Radio Communications - Supervise 9 county Metro District whenPublic Safety - emergency communications may be used, during, (2006 to present) after storm damage and as requested by county emergency management.

R.R. Donnelley & Sons Company - Support sales staff, MS Office 95/97 & IT needsAdministrative Assistant - PBX Administrator, Definity G3Si (Lucent)(1998-1999) - Trouble shoot various computer issues

MCI - Support Network Operations, Long Distance & Administrative Assistant Local(1996 – 1998) - Created employee training database,

- Order, Track, and Troubleshoot equipment- Point of Contact for site inventory, customers, sales

Norrel Computer Temporary - Proficient in MS Office SuiteData Entry - Created property marketing layouts(1995 – 1996) - Inventory control database

Human Service Related Experience - Managed programs, staff and clients(1972 – 1995) - Interviewed, hired, trained new staff

- Wrote policy and procedure manuals- Speaker for Turn off the Violence- Developed and implemented assessment tools- Provided support and consultation services- Taught Conflict Resolution Skills

Holy Ghost School - Taught 7th & 8th Science, Math(1970-1971)

Education/LicensesICD-10 training, certification pendingAux Com certification, FEMA communication trainingMany other FEMA, HSEM course completion certificationsCompleted Certified Cisco Router Design Associate class through Anoka-RamseyCobol Programmer Certificate Cobol, Artificial Intelligence, CICSB.S Physics, Math, University of WisconsinM.S. Educational Psychology, University of WisconsinL.I.C.S.W. Retired MN Licensed Independent Clinical Social Worker, #1733KØANN Amateur Radio Operator Extra Class License EMT Licensed EMT, license now lapsed

Volunteer ExperienceVolunteer with Ramsey County since 2006, assisting Police and Fire on a call out basis,Active with Skywarn for 2 of 3 net control groups in metroPart of national Field organization supervisor to 9 metro counties of Emergency Services Amateur Radio Operators, member or several ham groups with emergency services interest. Volunteered for John Beargrease sled dog races since 2013