Establishing a Successful Mediation initiative in a Resistant Culture

John MoffatHead of Conduct & Behaviour

Scottish Prison Service

Effective & Successful

Conversations

Embedding the concept

Challenging the culture

Developing line manager

skills

Building into training

Recruitment & Promotion

Stakeholder buy-in

Ego and Dominance

Mediation & positive discourse

Grievance

Conduct & Discipline

Challenges of Bullying &

harassment

Performance Improvement

Appraisal

Work based ‘flare up’

Absence Management

Any interactive Interview

• REVISIT STAKEHOLDER BUY IN -

Senior Operational

Management

Senior Operational

ManagementTrade Unions Trade Unions Management

BoardManagement

Board

Middle Operational Managers – HR CommunityMiddle Operational Managers – HR Community

Staff Groups

Mediators Mediators

• .

Developing

Prisoner Peer

Mediation ModelDeveloping

Prisoner Peer

Mediation Model

Refining workplace

mediation best

practice modelRefining workplace

mediation best

practice model

Ongoing skills development

Ongoing skills development

Developing Restorative Justice Model

Developing Restorative Justice Model

Staff working

with Prisoner to

Prisoner

mediation

Staff working

with Prisoner to

Prisoner

mediation

Focussing on an

organisational

culture based on

mediation & conflict

resolution skills

Focussing on an

organisational

culture based on

mediation & conflict

resolution skills