Embed Size (px)
DESCRIPTION
In terms of technical skills and knowledge, India produces more human resource than any other developing country. With this unique attribute and the government's support to outsourcing, India is all set to grab the lion's share of KPO business.
Citation preview
Why Is India The Next Knowledge Process Outsourcing Hotspot?
India is set to lead the KPO industry with its abundant talent and an environment conducive to outsourcing. The factors that will catapult India to be the top KPO destination are:
Abundance of technical talent Proficiency in English language Cost-effectiveness Government's patronage to outsourcing
Abundance of talent in KPO-centric domains
India is home to around 700 universities
These universities produce around 3 million graduates annually
India also boasts of world class institutions like IITs and IIMs
Graduates from these institutions are in hot demand worldwide
The KPO sector in India currently employs around 25,000 people, and is expected to employ 250,000 people more in the coming years
Proficiency in English language
India is an erstwhile British colony
In India, English is commonly spoken as the second language
English is essentially the medium of instruction for higher education
India has the world's second-largest English speaking population
This English proficiency is a boon for western KPO clients
Cost-effectiveness
India is an emerging economy of the third world
Still, the Indian Rupee is far cheaper than any other western currency
Thus, by outsourcing KPO to India, clients can save a lot of cost
Canada, Ireland, Poland etc. cannot match this cost-effectiveness
Philippines is cheaper, but availability of talent is a problem there
Government's patronage to outsourcing
The Indian government promotes outsourcing for it earns foreign revenue
There are no export taxes on IT outsourcing companies
Special Economic Zones (SEZ) have been established to promote outsourcing
In an SEZ, government provides infrastructure at subsidized price
Conventional labor laws do not apply in an SEZ
Ultimately, it the client that benefits from this government support
Thank You
The increasing demand for KPO in India is proof of India's capabilities in handling more than just the standard routine business processes.
www.virtualemployee.com/articles/india-will-continue-to-dominate-knowledge-process-outsourcing-kpo
