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A quick look at how Facebook will impact your
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Why Facebook will become the centre of your marketing strategy
And what you can do about it
Jamie Riddell CEO Digital Tomorrow Today
@jamieriddell
Global Facebook
687 million global users (end of June 2011)No other social network is CLOSE!
National Facebook
Facebook is ranked 2nd in the UK most popular sites:
• 1. Google (33.9 million) • 2. Facebook• 3. MSN/WindowsLive/Bing (26.2 million) • 4. BBC• 5. Yahoo!• 6. YouTube• 7. Amazon• 8. Microsoft• 9. eBay• 10. Wikipedia
Source: Neilson June 2011
Local Facebook
• 60,000 people in Ipswich (+18 km radius) • 51,280 people in Colchester (only) • 3,700 in Stowmarket • 122,360 in Norwich
That Facebook Drop
• 687 Million Users!! • A small drop is not the beginning the end, but
the start of mainstream maturity • Expect measurements of dwell time, stickiness
and horizontal integration to be the future metrics
• Just like Microsoft, Yahoo & Google before them…
How Facebook will Directly Affect your marketing
• In this section we review how your current online marketing activity will be affected directly by Facebook
• The subsequent session will deal with how Facebook will indirectly affect your marketing
Facebook Impacts as a marketing platform • Facebook’s size of audience means we need to be
there
• The continued success and growth of Facebook [in part] comes from its ability to offer a wide basket of marketing solutions
• Combining audience size with opportunity and the power of social recommendation makes Facebook an attractive marketing opportunity
Media Spend Grabs Attention
• Ad Spend on Facebook grows 280% in one year
• 31 % of all US Ad Impressions appeared on Facebook
• Next biggest was Yahoo with 10.1%
• Major brands & small businesses now harnessing Facebook for advertising
The Power of Social Recommendation
• Facebook was early to adopt social advocacy as a core part of its marketing offering
• Brands that have a presence on FB will benefit from higher response rates when coupled with social advocacy
Your Display Advertising• Display advertising can work for both brand
awareness and profitable response campaigns
• Facebook opportunities combine these options with the social advocacy and targeting options
• New solutions are being rolled out to boost display with other Facebook attributes
• This latest unit ‘Conversations’ allows brands to instigate conversations which boost engagement with the brand and sharing with friends
Your Customer Retention (CRM)
• CRM is more than just sending emails • Facebook covers both angles:
– ‘Fan’ Pages allow brands to connect with their audience and interact by engaging, sharing and rewarding their fans
– Facebook Message Center will start to impact ‘traditional’ email campaigns
Your email address will be defined by your vanity urlwww.facebook.com/messages
Your Customer Engagement
• Fan Pages can keep your customers engaged
• Facebook Groups offer the opportunity for creation of consumer pools
• These could be used to discussed one aspect of a business that is not relevant to the majority of fan page followers
• These could be VIP’s or special groups for new product development
• A group is more about collaboration than ‘broadcasting’
• Bing Facebook tie up was the first to bring social flavored search results
• Looking for a new mac? The search results will be flavoured with personal recommendation
• If you sell macs, ensure people are ‘favouriting’ your site or Fan Page
• Bing search results will also start to appear in Facebook
Your E-Commerce
• Hello F-Commerce
• Using solutions such as Wishpot, Payvment & BigCommerce are helping small businesses sell directly on Facebook
• These tools also offer the opportunity for social sharing and discounts
• All offer Credit Card and Paypal Methods of Payment
F-Commerce Stats• The The top 3 brands on Facebook (by fans) all sell directly on
Facebook - Coca-Cola (24m), Starbucks (20m) and Disney (19m)
• f-store conversion rates are on a par with web-stores at 2-4% (avg. 3.4%, according to Forrester/Shop.org)
• Facebook users spend 1.5x more online that other Internet users
• Facebook users now spend 1/3 of their online time on Facebook.
• 17% of Facebook users who say simply having the ability to ‘Like’ a brand makes them more likely to buy
Facebook Credits• Credits are coming
• The ability to buy virtual and real goods on Facebook with their own currency
• Massive potential to offer another convenient method of
purchasing
• Potential to offer credits are rewards for engagement, sharing or more
• The ability to buy credits over the counter opens up the younger and lower demographic audiences for online purchasing
Your Mobile Strategy
“There are more than 200 million active users [40 percent] currently accessing Facebook
through their mobile devices.
People that use Facebook on their mobile devices are twice as active on Facebook as non-
mobile users.”
Facebook, January 2011
Mobile Updates
Facebook Mobile
• Facebook, Google, Maps & Weather apps are the most popular downloads in the USA
• Facebook access on mobiles also grows to impact check ins through Facebook Places
Facebook Places & Deals
• Places offers the consumer an ability to check in and share their location
• Offers brands the ability to:– ‘Own’ their location – Understand more about their visitors– Offer social promotions and incentives
Mobile & F-Commerce
• In two years time I expect to pay for my coffee through my phone
• This could be a combination of:
– NFC enabled ‘phone– F-Commerce & Credits
• Its already happening with Hyves in Holland
Your Offline Strategy
• Let your customers know you are on Facebook
• Don’t just add the sticker
• Give them the link
• Tell them what benefits they could have by following you on Facebook
• www.facebook.com/digitaltommorrowtoday
Future: In Game Branding
• For example, IAMPLAYR football game offers ‘real’ rewards for the virtual game and real brands in the game.
NB – it’s still in private Beta but we can get you an invite
Facebook impacts the wider industry
Bing Facebook
• Bing are working to broaden the Facebook integration of search results
Your Own Site
• Facebook can now improve your own site
• Facebook Badges for connection
• Facebook Comments • Facebook Insights
Google +1
• The Facebook Like ‘Killer’ – same principle• + 1 allows Google users to ‘vote up’ their favourite
site, page which then impacts your search results • In time this will also impact quality scores & how
much you will pay for AdWords
Liking becomes a standard measurement
Google + • Circles – share content with various groups of friends, such as colleagues,
family or classmates. In this way, you can share content relevant to that particular group of contacts.
• Sparks – gather and enjoy content based on your interests and likes. Sparks will collect the content for you based on what you’re interested in, so that you always have a steady stream of content to enjoy and share.
• Hangouts – connect with friends in a new and unique way. Instant Messengers don’t always fit the bill, but Google believes that Hangouts will. Google+ allows for fluid, enjoyable on-screen hangouts with your friends.
• Mobile – Google+ will be fully integrated into your device, utilizing your phones basic functions (GPS, Camera, etc) to create an immersive mobile Google+ experience.
What You can do about it
Embrace It
• Facebook earns its relevance through scale alone
• Look at the opportunities that work for your business and aims
• Try some of the elements on Facebook and off Facebook
• If you have a log in requirement, maybe offer Facebook login as well (not instead of)
• Add Facebook Insights to your site, in addition to other reporting mechanisms
• Ensure your customers can find you wherever they wish to
But not too much!
• Remember ’being on Facebook’ IS NOT a marketing strategy
• Other channels are still available– Twitter – Paid Search – Natural Search – Display Advertising
• They all have a role to play depending on the requirement
• They all work depending on the costs!
Ownership
• If Facebook is where the fish are you need to be fishing there
• BUT the fish move on sometimes – Shall we talk about Bebo, Myspace?
• Mr Zuckerberg owns the fishing rights and can change the rules rapidly
• Work hard to ensure Facebook connections become real connections – mailing lists, contacts, leads – things you can own away from Facebook
WHAT DID I FORGET?
Any Questions?
• Presentation will be available on www.facebook.com/digitaltomorrowtoday www.facebook.com/SuffolkDigital
• Please come and say hi• Please Share !