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WHY CUSTOMERS
ARE NOT HAPPY
- FOLA DANIEL ADELESI
www.ediblepen.org ~ +234 803 416 3006 ~ [email protected]
If customers are not treated well, they will not be happywww.ediblepen.org ~ +234 803 416 3006 ~
Some customers want to be greetedwww.ediblepen.org ~ +234 803 416 3006 ~
Customers don’t expect you to boss
them aroundwww.ediblepen.org ~ +234 803 416 3006 ~ [email protected]
They want to get more than they pay for,
not lesswww.ediblepen.org ~ +234 803 416 3006 ~ [email protected]
Customers don’t like it when
perceived value does not match
what they’ve paid for
www.ediblepen.org ~ +234 803 416 3006 ~ [email protected]
Customers get angry when you laugh at them for something they did
or because of something they don’t know
www.ediblepen.org ~ +234 803 416 3006 ~ [email protected]
When you make your customers
feel inferior they become unhappy
www.ediblepen.org ~ +234 803 416 3006 ~ [email protected]
You should never make a customer
feel unwanted
www.ediblepen.org ~ +234 803 416 3006 ~ [email protected]
Customers don’t like it when you show
preferences to other customers in their
presence
Wasting customers’ time gets
them angry
Lying to a customer is in
appropriate
Never allow a customer feel
deceived
Customers don’t like it when a business they
patronize does not have a feedback
platform
When feedback is not attended to customers
get angry
If customers complain about a
staff and such staff is defended by the
company
When the staff in a company makes the customer realize no
one can deal with him or her because of a
customer’s complaint
If suggestions from
customers are never taken
Some customers want a personal rapport with the
staff.
Revisiting customers
don’t like to be treated as strangers
When you underrate a customer’s influence
Customers don’t expect to bear the
consequences of your inadequacies or any
action from the company
It annoys customers when companies take
decisions that will require a change from
customers without preparing them for it.
Making customers feel, ‘you got the
money now the rest is their headache.’
You should not make customers pay for your own decisions!
Customers expect the package to match the content
Don’t give customers the
impression they don’t have a choice
Never create the impression you
don’t need a customer’s money.
Being continuously charged for a service that’s never delivered
Making customers pay
for services they never requested
How conducive is
your business environment
A shabby email does not work for some customers
and it makes them unhappy!
A cold answer on telephone is not what a customer
expects when calling!
Always reaching the answering machine when
complaints need to be made becomes
and issue!
Customers hate having to always meet the lousy
staff or attendant.
Frowning faces don’t
make customers
happy
Not being sensitive to customers’
religion or tribe or nationality
www.ediblepen.org ~ +234 803 416 3006 ~ [email protected]
Repeating the unpleasant
experiences that customers
complain about gets them angry.
www.ediblepen.org ~ +234 803 416 3006 ~ [email protected]
Delivering below promises or
making extravagant
promises you don’t intend to keep.
www.ediblepen.org ~ +234 803 416 3006 ~ [email protected]
Regardless of all known and proven business strategies,
you are not in business until you have happy customers!
- Fola Daniel Adelesi
www.ediblepen.org ~ +234 803 416 3006 ~ [email protected]
THANK YOU!
FOLA DANIEL ADELESI+234 803 416 3006
www.ediblepen.org ~ +234 803 416 3006 ~ [email protected]
