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Copyright BSG BSG Grad Share 2014 Informatics/ Information Science

What makes a great Business Analyst

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We look at the future of the industry and what will make a great business analyst going forward - sharing insights about change management and how to better equip yourself with the right tools to the best business analyst you can be.

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Page 1: What makes a great Business Analyst

Copyright BSG

BSG Grad Share 2014 Informatics/ Information Science

Page 2: What makes a great Business Analyst

Should I

become a BA?

How do I make this

a reality?

Page 3: What makes a great Business Analyst
Page 4: What makes a great Business Analyst

What makes a great BA today?

• Delivering results and meeting customer

expectations

• Writing and reporting

• Problem solving and analysis

• Coping with pressures and setbacks

• Presenting and communicating information

• Working with people

• Resourceful

• Good communicator, problem

solver, critical thinker

• Creates alignment and clarity

• Good project management skills

• Communicating details and concepts

• Conceptual modelling skills

• Curiosity

• Decomposing the abstract into details

• Change management

• Delivering results and meeting customer

expectations

• Writing and reporting

• Problem solving and analysis

• Coping with pressures and setbacks

• Presenting and communicating information

• Working with people

Extract from BSG:

• Resourceful

• Good communicator, problem

solver, critical thinker

• Creates alignment and clarity

• Good project management skills

Extract from Bridging the Gap

(www.bridging-the-gap.com):

• Communicating details and concepts

• Conceptual modelling skills

• Curiosity • Decomposing the abstract into details

Extract from Business Analyst Times

(www.batimes.com):

• Change management

Page 5: What makes a great Business Analyst

What will it take to be a

great BA in the future?

Foundational competencies will remain, but there will be

emergent differentiators

3. coping with pressures and setbacks

2. learning and researching

1. adapting and responding to change

5. communicating objectively

4. deciding and initiating action

(A) Extent of

change

(B) Rate of

change

Page 6: What makes a great Business Analyst

What will it take to be a

great BA in the future?

Foundational competencies will remain, but there will be

emergent differentiators

3. coping with pressures and setbacks

2. learning and researching

1. adapting and responding to change

5. communicating objectively

4. deciding and initiating action

(A) Extent of

change

(B) Rate of

change

Page 7: What makes a great Business Analyst

The extent

of change

“While the uncertainty from the credit collapse of 2008 appears to be receding,

the demand for transformation — particularly involving IT — is on the rise. An

influx of business transformation projects and programs, personified by higher

risk, higher return and higher uncertainty, will find change functions in

organisations prepared — or not. Those who prepare will prevail, while those

who don't will fail, and will most likely be fired.” (Gartner, 2014)

Page 8: What makes a great Business Analyst

Today

The extent of change BSG analysis toolbox today vs 5 years ago

5 years ago

UML

Gantt chart

BRS/FSS

PRINCE2

ARIS

Business Case

Rational Rose

Test strategies, test cases

Tech landscape Context diagram

BPMN

TDD Agile

Scrum

UXD

CED

User stories,

epics

User journeys

AIDA

Automated testing

Wireframes

Adkar

Prototyping

Lean Startup

Business Canvas

Models

Today

Page 9: What makes a great Business Analyst

What will it take to be a

great BA in the future?

Foundational competencies will remain, but there will be

emergent differentiators

3. coping with pressures and setbacks

2. learning and researching

1. adapting and responding to change

5. communicating objectively

4. deciding and initiating action Because they are difficult,

uncommon and critical to

keeping the foundation strong;

and they take experience and

specific focus to develop

(A) Extent of

change

(B) Rate of

change

Page 10: What makes a great Business Analyst

What will it take to be a

great BA in the future?

Foundational competencies will remain, but there will be

emergent differentiators

3. coping with pressures and setbacks

2. learning and researching

1. adapting and responding to change

5. communicating objectively

4. deciding and initiating action

(A) Extent of

change

(B) Rate of

change

Page 11: What makes a great Business Analyst

The rate of change

Source: www.comscore.com

Page 12: What makes a great Business Analyst

The rate of

change

The world is becoming less

predictable

Agile methods are being

developed to embrace

uncertainty and allow

businesses to act and react

much more quickly

Page 13: What makes a great Business Analyst
Page 14: What makes a great Business Analyst

What will it take to be a

great BA in the future?

Foundational competencies will remain, but there will be

emergent differentiators

3. coping with pressures and setbacks

2. learning and researching

1. adapting and responding to change

5. communicating objectively

4. deciding and initiating action

Because they are difficult,

uncommon and they take

experience and specific

focus to develop

(A) Extent of

change

(B) Rate of

change

Page 15: What makes a great Business Analyst
Page 16: What makes a great Business Analyst

What makes a great BA today?

• Delivering results and meeting customer

expectations

• Writing and reporting

• Problem solving and analysis

• Coping with pressures and setbacks

• Presenting and communicating information

• Working with people

• Resourceful

• Good communicator, problem

solver, critical thinker

• Creates alignment and clarity

• Good project management skills

• Communicating details and concepts

• Conceptual modelling skills

• Curiosity

• Decomposing the abstract into details

• Change management

• Delivering results and meeting customer

expectations

• Writing and reporting

• Problem solving and analysis

• Coping with pressures and setbacks

• Presenting and communicating information

• Working with people

Extract from BSG:

• Resourceful

• Good communicator, problem

solver, critical thinker

• Creates alignment and clarity

• Good project management skills

Extract from Bridging the Gap

(www.bridging-the-gap.com):

• Communicating details and concepts

• Conceptual modelling skills

• Curiosity • Decomposing the abstract into details

Extract from Business Analyst Times

(www.batimes.com):

• Change management

Page 17: What makes a great Business Analyst

What will it take to be a

great BA in the future?

Foundational competencies will remain, but there will be

emergent differentiators

3. coping with pressures and setbacks

2. learning and researching

1. adapting and responding to change

5. communicating objectively

4. deciding and initiating action

(A) Extent of

change

(B) Rate of

change

Page 18: What makes a great Business Analyst
Page 19: What makes a great Business Analyst

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