Outsourcing and

Business Agility

Business Agility - The ability to adapt to changing circumstances

Benefits of keeping trim Outsourcing - Achieving goals without over

burdening costs What to outsource What not to outsource Questioning Technique

Examples of how businesses have benefitted TBC Marketing Supertemps Q & A

What we are here to discuss

Business agility  Response Speed internally Externally Momentum

Essential Qualities Adaptability Flexibility Balance

Business Agility

Getting Prepared to be Agile

Identification of possible changes in market Regular Business Management Reviews Employee feedback Customer feedback Competition review

Business Agility – Opportunity Recognition

Size of opportunity / change? What is required?

Resource Cash Flow Business Processes Suppliers

Could you outsource, some or all of the work? What difference would all this make to the

bottom line? What happens if I do nothing?

Business Agility - Questions

Make a decision Do something Do nothing Set another review date

Business Agility – Time for Action

Payroll Taxes HR Website Development Call Answering Agency Workers Recruitment Training Website Development

What can be Outsourced

• Benefits• Marketing / Brand• Social Media• Simple Tasks that

Fluctuate• Deliveries• Installation• IT Support• And on and on and

on

Core competences Problems Serious HR still needs key personnel

involvement Managers.? When the cost is to more than employing the

resource

What NOT to Outsource

Questions to ask re Outsourcing What am I looking to achieve? Is it simple enough to outsource? Will it cost more? Will it benefit my bottom line? Will it improve service? Can I monitor and manage it? What will it need in terms of preparation? What would my customers think? Is there another way?

Self Assessment

Example – Commercial Flooring FirmCosts

1 Owner

2 Sales £50K 2 Warehouse/Delivery £40K 1 Workforce Manager £30K 6 Fitters £160K 2 Admin £32K ½ Bookkeeper £18K

Total £330K - £27.5K per month

Concerns Facts

Ongoing Monthly Costs High

Less work still the high costs

Feeling Always peddling just to

keep boat afloat Heavy Responsibility

Action Plan Drive in sales rather

than calling out Outsource fitting Suppliers deliver direct

Example – Commercial Flooring Firm

Concerns Keeping Existing

Customers Happy Level of new

opportunities Quality of fitting Not losing customers to

suppliers direct

Example – Commercial Flooring FirmHistoric

1 Owner

2 Sales £50K 2 Warehouse/Delivery £40K 1 Workforce Manager £30K 6 Fitters £160K 2 Admin £32K ½ Bookkeeper £18K

Total £330K - £27.5K per month

Revised 1 Owner

1 Sales £25K ½ Warehouse £12K 0 Workforce Manager 0 Fitters 1 Admin / Bookkeeper £25K PPC / SEO Budget £25K Call Answering £1k Marketing Support £6K

Total £94K - £7.8K per month

Are You Wasting Time on Social Media?

Average time spent on Social Media per 5 day week is 8 hrs

20 mins

Average Return on Investment?

Social Media Goal Setting

Does Your Social Media Bring Results?

Social Media GoalsIncrease visits to website

(sales funnel)Lead Creation

Brand Awareness Sales Revenue

Other

What’s Your Social Media Strategy?

Audience PlatformObjectives

EngagementResults

Benefits of Bringing in the Professionals

Understanding audiences

Correct messagesCreating engagementProfessional advice

Results driven

Social Media Facts• 38% of organisations plan to spend more than

20% of their total advertising budgets on social media channels in 2015, up from 13% a year ago

• People aged 55-64 are more than twice as likely to engage with branded content than those 28 or younger

• The top 3 content marketing tactics are blogging (65%); social media (64%); and case studies (64%)

• There are 40 million active small business Facebook Pages

• But only 2 million of those businesses pay for advertising

Source: www.brandwatch.com

Using an agency for a flexible workforce

Temporary workers

Who has experience with recruitment and selection?

Has anyone ever used temporary workers?Temporary staff can be quickly deployed to:

Cope with unforeseen demand Cover sickness, holiday absence and parental

leave Provide extra support due to seasonal demand

like the Christmas rush or financial year end 

Agency worker statistics…

Using agency workers was often a ‘short term strategy’ for businesses. There is clear evidence that more recently it has developed into a longer-term approach to workforce management.

91% of employers use agency workers to provide short-term access to key strategic skills

65% use them to respond to growth This is compared to only 47% who use them to cover

workload peaks

How a recruitment agency can help your business:

Recruitment agencies have a wealth of experience and knowledge, asking for their help could make a huge difference to your business. They can help you:

Save time – an agency manage the whole recruitment process on your behalf, so you can focus on your business

Save money – when using an agency you are only charged a percentage of the salary if the candidate is successful

Gauge the marketplace - consultants can offer expert advice and insight on labour market trends

Find specialist talent  

Case study: Micro enterprise – IT sector

Run by the business owner with 0 employeesA temporary worker provided accounts and administrative support just 4 hours a week, allowing the business owner to focus more hours on client work & business development.

Reduced administrative burden Business processes became more streamlined Tax return was completed on time with ease More time available for new business

development and networking

Case study: SME – Manufacturing 1 Director with 60 F/T employeesSupertemps were able to provide a flexible workforce, deploy staff at a moments notice, reduce the expense of recruiting directly AND eliminate the need to pay their workforce full time wages during periods of low demand.

The business saved £8,000 per annum Increased productivity levels and reduced

admin Health, safety and induction paperwork was all

completed before new staff arrived on site

3 benefits of using an agency 1. Respond to fluctuating demandBusiness cycles and seasonal trends often dictate demand for staff - meet these requirements than with a temporary worker. Agency staff can offer total flexibility in the length of employment and number of hours2. Access key skills and specialist knowledgeOpen up new opportunities - whether you need someone to help you do some market research, or require a whole team with specialised skills to help you fulfil a specific project3. No-fuss solution An agency will take care of all employment formalities for you including payment, PAYE and holiday pay. You simply sign a daily or weekly timesheet for the hours worked and inform them if the worker is needed for the next day or week

About us…Supertemps is North Wales’ longest

established recruitment agency. We’ve been helping employers find talent since

1980Sian Williams- Business Manager, Supertemps

• Extensive background in recruitment across North Wales• Trained by the Recruitment & Employment Confederation and

CIPD• Recognised nationally by the Institute of Recruitment

Professionals and Recruiter Awards for Excellence• Experience managing high volume recruitment campaigns for

leading UK employers

ANY QUESTIONS? GET IN TOUCH: sianwilliams@supertemps.co.uk (01248) 671477

Thank You!We’d really appreciate your feedback

WWW.SUPERTEMPS.CO.UK

Q & A