Businesses of all sizes must

contend with the need to

maintain channels of

communication with their

customers. However, it is

often difficult to answer calls

and respond to emails in a

prompt fashion. One way to

solve this problem is to hire

an professional answering

service. Let's take a look at

answering services and the

benefits associated with

using them to manage your

customer service needs.

INTRODUCTION

A lot of businesses simply

don't have enough in-house

personnel to answer all the

phone calls they receive

from customers.

This means that customers

end up listening to hold

music for an extended period

of time or being sent to

voicemail to leave a

message.

As a result, relationships

with customers can suffer.

A COMMON

PROBLEM

A professional answering service

allows you to stay in close

contact with customers.

Instead of hanging up in

frustration, customers will be able

to talk to a live agent who will

listen to them, provide requested

data, troubleshoot problems, and

pass along any concerns to a

relevant party. Agents can also

answer emails in a timely

manner.

It's easy to get started: The

answering service provides you

with a phone number to which

your incoming calls will be

forwarded.

THE SOLUTION

You don't need to maintain

an in-house staff for

dealing with customer

concerns.

You can focus on your core

mission, rather than waste

time and energy on fielding

questions and complaints

from customers.

You can help customers on

a 24/7 basis, not only

during business hours.

BENEFITS OF

ANSWERING

SERVICES

APPOINTMENT

SCHEDULING

One important task that can

be taken over by an

answering service is

appointment scheduling. A

trained agent will be able to

schedule appointments with

customers in a way that

does not conflict with the

existing timetable.

If you request, the agent

can also follow up with

clients at a later date to

remind them of their

upcoming appointment.

E V E N T

R E G I S T R AT I O N

If your company is involved with

event registration, you realize that

this can be a time-consuming task.

Often the registrant stays on the

phone for extended periods as they

relay their information and ask

related questions.

This can be even more

burdensome if event registration

isn't one of your company's routine

functions.

A professional answering service

can supply trained agents who will

handle event registration services.

ORDER ENTRY

A lot of businesses rely

heavily on processing

orders from customers over

the phone or through a

website. If this applies to

your business, you can't

afford delays in dealing with

customer orders.

An answering service will

be able to forward your

orders immediately, through

a channel that you select.

OTHER

SERVICES Answering services also

provide a number of related

benefits, including but not

limited to the following:

1. Alarm monitoring

2. Telephone surveys

3. Emergency dispatch

4. Dealer locating

5. Employee screening

Since 1975, Personalized Communications has provided 24/7 call center

answering services to businesses of all sizes. Benefiting from rigorously trained

staff and state-of-the-art telecommunications equipment, the company specializes

in appointment scheduling, emergency dispatching, and related answering

services. The company is headquartered in Duncanville, Texas.