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End-to-end business monitoring@ STIB-MIVB
Speaker Wim Moons
Agenda
• Introduction
• End-to-end business monitoring
• Operational Decision Manager
• Business Monitor
• Questions
Introduction
• Maatschappij voor het Intercommunaal Vervoer in Brussel (MIVB) - The Société des transports intercommunaux de Bruxelles (STIB)
• Exploit the public transport in Brussels
• Founded in 1954 as successor of ‘Les tramways Bruxellois’ (1874)
• 4 metrolines (69 stations), 19 tramlines, 50 buslines en 11 nightbuslines
355 million rides of 41 million km in 2013
• Vehicles
– 66 metro’s
– 357 trams
– 616 busses
• 7251 employees in 2013
• 350 million travelers a year
• 370 vending machines
• 1000 access gates
• 2.600 camera’s in the vehicles
Introduction
End-to-end business monitoring
– Business event and pattern detection, with the initiation of appropriate business actions
– Integrating existing islands of event information
– Real-time & personalized business dashboards
– Fine-grained KPI views, reports and filtering
Advantages:
– Enables businesses to obtain a clear and concise real-time view of operational processes, to drive smarter decisions and actions
– Capitalize on opportunities and reduce risks
– Capture actionable insight from real-time business events
– Leverage process insight to drive action
– Take action to resolve issues while they are small
– Preserve and improve customer satisfaction
Introduction
• Past:
– Employee makes excel list with all active alarms for the busses.
– This list with problems is send to the different repair services
• Present
– Problem is detected immediatly when the vehicle is connected to the network (WIFI)
– Repair service is notified immediatly
– Less nuisance for the traveller
• Advantages:
– Faster notification of repair teams on the pitch less nuissance for the travellers
– Automatic creation and closure of notifications.
– Better and more detailled reporting by Data Warehouse
Equipments
AVM
MOBIB
IPC/OBCSESAME
Reseller
Camera
Agenda
• Introduction
• End-to-end Monitoring
• Operational Decision Manager
• Business Monitor
• Questions
End-to-end monitoring
8©LoQutus
Makepayment
Process claim
Report a claim
Events
Engine Presentation layer
Approve quote
Captured eventsand calculated KPIs
Monitoring model
End-to-end monitoring
9©LoQutus
IBM Operational
Decision Manager
Monitor
Monitor
Monitor
Monitor
IT
IT systems
Apps
Business processes
Sup
po
rt
Network
Hardware
Monitor
Monitor
Monitor
Monitor
IBM Business
Monitor
Business
OS
Data
people
systems
reporting
Collect Process Visualize and activate
Applications
Hardware
End-to-end monitoring @ MIVB
10©LoQutus
IBM Operational
Decision Manager
SAP
IBM Business
Monitor
PlanningDatawarehouse
Collect Process Visualize and activate
AVM Case
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Creation by BAM
Close by BAM
Create/Update instanceStatus & Alarms
Status & Alarms
Close instance
ODM
AVM
component
SAP
AVM 1
AVM N
IBM
Business
Monitor
ODM
Synchro
Component
Op
en
ala
rm
Clo
se
ala
rm
Synchronization time
Synchronization time
Agenda
• Introduction
• End-to-end Monitoring
• Operational Decision Management
• Business Monitor
• Questions
Definition
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Decision management is the practice of combining software and expertise to automate and improve
decision-making within critical business systems. It involves being able to make the best possible decision at the current moment based on data and situational
context
Decision Management
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Complex Event ProcessingBusiness Rule Management
Decision Management
15©LoQutus 15©LoQutus
IBM Operational
Decision Manager
Monitor
Monitor
Monitor
Monitor
IT
IT systems
Apps
Business processes
Sup
po
rt
Network
Hardware
Monitor
Monitor
Monitor
Monitor
IBM Business
Monitor
Business
OS
Data
people
systems
reporting
Collect Process Visualize and activate
IBM Operational Decision Manager
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Best Practices
17
Draw flows
Sequencing
Performance
Data Recovering
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Agenda
• Introduction
• BAM @ MIVB
• Operational Decision Manager
• Business Monitor
• Questions
Business Monitor
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19© LoQutus
Operational
Decision
Manager
Monitor
Monitor
Monitor
Monitor
IT
IT systems
Apps
Business processes
Sup
po
rt
Network
Hardware
Monitor
Monitor
Monitor
Monitor
IBM Business
Monitor
Business
OS
Data
people
systems
reporting
Business Monitor
©LoQutus 20
Business Monitor
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Business monitoring …
provides business and IT stakeholders with real-time insight in the health and performance of the organization's end-to-end
processes.
It deduces patterns from seemingly unrelated events and turns them into actionable business events.
Business monitor
22
Show data to user based on received events
Calculate KPI’s
Create alerts
Send events to other systems
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Dashboard
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Real-time process activity monitoring and performance
measurement.
Mes
sage
qu
eue
Dimensioned data for benchmarking
Stat
isti
cs
Exception monitoring
Raised alerts
Dashboard
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IBM Integration Designer
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Available widgets
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Business monitor
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Best Practices
28
Metrics
Dashboards
Sequence
Counters
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Questions ?
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Contacts
30
Joachim Vande BrandeCEO of [email protected]
Nico Deweerdt
Account Manager [email protected]
Stan Verswijver
Techincal [email protected]
©LoQutus
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