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This presentation is a revision of an earlier presentation here on Slideshare. It includes an updated social meme graph and current member information about The 2.0 Adoption Council.
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DATE AUTHORMARCH 9, 2010 SUSAN SCRUPSKI, SOCO PARTNERS
WEB 2.0 AND THE ENTERPRISE
Thursday, March 11, 2010
Who Am I?
• Blogger • Researcher• Consultant• 2.0 Evangelist• Conference Organizer• Founder, The 2.0 Adoption Council•@ITSinsider
Thursday, March 11, 2010
A show of hands...Hashtag: #ATCe20
Thursday, March 11, 2010
When did e20 begin?
Thursday, March 11, 2010
McAfeeCase StudyDrKW: Investment Bank, 2005• blogs, wikis, messaging• e20 technologies: blank SLATES*• let knowledge work “emerge”• unstructured, egalitarian
*SLATES: Search, Links, Authoring, Tags, Extensions, Signals
Thursday, March 11, 2010
What is an e20 State of Mind?
Thursday, March 11, 2010
The Pillars of 2.0 Zen
TRANSPARENCY
COLLABORATION/SHARING
TRUST
AUTHENTICITY
Thursday, March 11, 2010
Are e20 & “Social Media” Synonymous?
Thursday, March 11, 2010
No.
E2.0 happens behind the firewall (and for good reason).
Thursday, March 11, 2010
News Flash: Enterprises Have Secrets!
STRATEGYPATENTS
CUSTOMER DATA
EMPLOYEE DATA
COMPETITIVE DATA
PRODUCT DESIGN
M&A PLANS
Thursday, March 11, 2010
But... Employees Should Not.
Thursday, March 11, 2010
So, how does it all fit together?
Thursday, March 11, 2010
Thursday, March 11, 2010
The Enterprise is Social Beyond the Firewall
• Inside the firewall: Collaboration• 2-way conversation at the edge‣ Porous boundary to market‣ Focuses roles/concentration
• All market/biz data returns to Enterprise for processing/action• Increases competitiveness with timely decision-making
Thursday, March 11, 2010
The 2.0 Adoption Council• A collection of Market Leading early Adopters• Currently 161 members; 95 active on Jive‣ Large Enterprise (10K+ employees)‣ “Internal Evangelists”
• Sharing best practices/experiences
Thursday, March 11, 2010
Thursday, March 11, 2010
Obstacles for Early Adopters• Awareness and/or Confusion• Culture, Culture, Culture‣ Moving from silos to “flat enterprise”‣ Rewarding sharing, vs. hoarding
• Making the Business Case• Ease of Use• Misjudging the Importance of Community
Management
Thursday, March 11, 2010
Who’s Driving Enterprise 2.0?
IT42% LOB
58%
Sales5%
R&D9%
Procurement5%
Program Management9%Operations
5% Marketing32%
Knowledge Management14%
Innovation9%
HR14%
2009 MEMBER SURVEY
Thursday, March 11, 2010
Early Case Studies• Investment Bank: ‣ Flattened organization, created visibility for
Audit and Compliance group resulting in more accurate reporting to Federal regulators
• Leading F500 Manufacturer: ‣ IT Organization wanted to change its image
from “IT sux” to “IT rox.” Factory Managers singing IT praises now.
• Global Leader in Business Solutions and Services:‣ Where Expertise is billable, dramatic
improvement in time-to-market deliverables.
Thursday, March 11, 2010
Where to find more info...• Andrew McAfee’s original MIT Sloan article.‣ http://andrewmcafee.org/2007/09/enterprise_20_is_now_free/
• Dion Hinchcliffe’s expansion of the SLATES mnemonic. ‣ http://blogs.zdnet.com/Hinchcliffe/?p=143
• The 2.0 Adoption Council ‣ http://www.20adoptioncouncil.com
• @ITSinsider on Twitter‣ http://www.twitter.com/itsinsider
• ITSinsider blog‣ http://www.itsinsider.com
Thursday, March 11, 2010
Thursday, March 11, 2010