IT InfrastructureImprovement InitiativeBy:Pranay KumarPrincipal Consultant, AIG (www.advanceinnovationgroup.com)

IT InfrastructureImprovement Initiative

Define Phase

Map Project

Customer Sample CommentsKey Output Characteristics

Important to Customer (CTQ's)

Nalin Sharma,Sr VP and Country ManagerXYZ Corporation

I have seen larger IT companies being managed by very smaller groups, with this much workforce this level of inefficiency is unacceptable

Reduction of Work forceEnsure SLAs are being metReduce the number of tickets being raised

Sameer Ahuja,VP, Asia PacificSDG Corporation

My teams are constantly being inconvenienced by network outages, no permanent fixes are being implemented. IT Infra seems to have completely fallen apart and this is impacting employee as well as contributing to the customer dissatisfaction. For the kind of customers we support, we are in deep trouble and drastic things need to be done.

Improve efficiencies

Arun Bhatia,IT Infrastructure Leader

We are in the fire fighting mode, there is too much work. There is absolutely no bandwidth for any proactive maintenance which is an essential part of managing a complex environment like ours

Reduce work load