View
136
Download
0
Embed Size (px)
Citation preview
– 1 –www.yaelzofi.com
www.aim-strategies.com Yael Zofi/AIM Strategies® H2H Connection Copyright AIM Strategies. All Rights Reserved.
Virtual Teams Making Impactful Human to
Human (H2H) Connections
ISM Conference 2016
Yael ZofiPresenter
– 2 –www.yaelzofi.com
www.aim-strategies.com Yael Zofi/AIM Strategies® H2H Connection Copyright AIM Strategies. All Rights Reserved.
About the Speaker
Bridging the Human Connection in a Virtual World
Email: [email protected] (Yael): www.yaelzofi.comWebsite (AIM): www.aim-strategies.comBlog: www.virtualteamsguide.comLinkedIn: www.linkedin.com/in/yaelzofiFacebook: www.facebook.com/AIMStrategies
Current: Virtual Teams Expert & Cross Cultural Coach Founder & CEO, AIM Strategies® Professor at New York University
Prior: Global VP of LD/PMP with J.P. Morgan Change Mgt with PwC & Accenture
Selected Clients:AT&T, Credit Suisse, JP Morgan Chase, CIGNA, Nokia, General Electric, Goldman Sachs, Pfizer, MetLife, Philips, SG & Viacom
Featured In:Forbes, CNBC, Business Week, Silicon Valley Business Journal, Wall Street Journal, Halogen Talent Management, Harvard Business Review, Watch IT TV, Blog Talk Radio, Investors Business Daily, Life Meets Work, Selling Power, Mind Tools, Ezine, Execunet, All Business, Entrepreneur & Bloomberg.com
– 3 –www.yaelzofi.com
www.aim-strategies.com Yael Zofi/AIM Strategies® H2H Connection Copyright AIM Strategies. All Rights Reserved.
Virtual Teams Reality
COST CONSIDERATIONS
PEOPLE EXPERTISE
TECHNOLOGY ENABLERS
– 4 –www.yaelzofi.com
www.aim-strategies.com Yael Zofi/AIM Strategies® H2H Connection Copyright AIM Strategies. All Rights Reserved.
Work From Home?
Ineffective Communication ?
Virtual Team Challenges
Data / Info Management?
– 5 –www.yaelzofi.com
www.aim-strategies.com Yael Zofi/AIM Strategies® H2H Connection Copyright AIM Strategies. All Rights Reserved.
Trends Driving Virtual Collaboration
Globalization of Business
Workforce Demands
Behavior and Expectations of Younger Colleagues
Technology and Social Media
5 Generations in the Workplace
– 6 –www.yaelzofi.com
www.aim-strategies.com Yael Zofi/AIM Strategies® H2H Connection Copyright AIM Strategies. All Rights Reserved.
TEAMS Then & Now
“Virtual teamwork must also become more than a notion: teamwork must require theteam to work.”
Yael Zofi
V I D E O
– 7 –www.yaelzofi.com
www.aim-strategies.com Yael Zofi/AIM Strategies® H2H Connection Copyright AIM Strategies. All Rights Reserved.
T E A M S Then & Now
What challenges do virtual teams face in your world?
IMPACT
For Procurement?
– 8 –www.yaelzofi.com
www.aim-strategies.com Yael Zofi/AIM Strategies® H2H Connection Copyright AIM Strategies. All Rights Reserved.
Surveyed 150+ (today 680+) Virtual Mgrs/Teams
In-Depth Interviews with Industry Experts
Analyzed Results & Recognized Trends
TOPICS: Communication, Trust, Accountability, Conflict, Cross-Cultural Interactions, Virtual Team Setup, Lessons Learned & Future
AIM® Research Trends
– 9 –www.yaelzofi.com
www.aim-strategies.com Yael Zofi/AIM Strategies® H2H Connection Copyright AIM Strategies. All Rights Reserved.
52% 74% of VT members work beyond business hours
21% 37% feel that conflict is caused by lack of shared experiences
70% 88% see VTs as becoming increasingly prevalent
AIM® Virtual Team Trends
– 10 –www.yaelzofi.com
www.aim-strategies.com Yael Zofi/AIM Strategies® H2H Connection Copyright AIM Strategies. All Rights Reserved.
65%52% of virtual team members
work beyond business hours
prefer face-to-face communication
85% see virtual teams becoming increasingly prevalent
90% have team-wide meetings at least once a week
AIM® Key Findings
– 11 –www.yaelzofi.com
www.aim-strategies.com Yael Zofi/AIM Strategies® H2H Connection Copyright AIM Strategies. All Rights Reserved.
13%
18%
31%
31%
44%
52%
0% 20% 40% 60% 80% 100%
Isolation
Multitasking
Constant Meetings
Workload Awareness
Communication
Work Round the Clock
Challenges on a Virtual Team
Every Time Zone Is Your Time Zone
– 12 –www.yaelzofi.com
www.aim-strategies.com Yael Zofi/AIM Strategies® H2H Connection Copyright AIM Strategies. All Rights Reserved.
Building Human Connection
24%
27%
37%
65%
0% 20% 40% 60% 80% 100%
Forming Phase
Conflict
Communication
Relationship
Interactions that Benefit from Face-to-Face Communication
– 13 –www.yaelzofi.com
www.aim-strategies.com Yael Zofi/AIM Strategies® H2H Connection Copyright AIM Strategies. All Rights Reserved.
Don’t Hide Behind The Screen
Sources of Conflict
4%
4%
4%
6%
8%
13%
21%
33%
0% 20% 40% 60% 80% 100%
PhoneCommunication
MisunderstandCulture
Lack of Trust
No Face-to-Face
WrittenCommunication
Interpretation ofLanguage
InconsistentExpectations
Miscommunication
– 14 –www.yaelzofi.com
www.aim-strategies.com Yael Zofi/AIM Strategies® H2H Connection Copyright AIM Strategies. All Rights Reserved.
Interactions Lost in Translation
10%
40%
45%
47%
0% 20% 40% 60% 80% 100%
Accents
Time Zones
Cultural Differences
Problems with English
Global Obstacles
– 15 –www.yaelzofi.com
www.aim-strategies.com Yael Zofi/AIM Strategies® H2H Connection Copyright AIM Strategies. All Rights Reserved.
How Many Working Virtually?
Source: IDC, 2011
By 2019 of all workers
in industrialized countries may work
from home 2-3 days per week.
Source: TechCast (June 2013)
30%
– 16 –www.yaelzofi.com
www.aim-strategies.com Yael Zofi/AIM Strategies® H2H Connection Copyright AIM Strategies. All Rights Reserved.
Source: Dasha (2012 April 06)
44%
of multi-national organizations already use VTs.66%
Root5 Systemics Research (2013, July)
of company owners predict a rapid shift to VTs in their companies.
– 17 –www.yaelzofi.com
www.aim-strategies.com Yael Zofi/AIM Strategies® H2H Connection Copyright AIM Strategies. All Rights Reserved.
Source: UK Commission for Employment and Skills (2014)
57%
of businesses say that flexible working (including flexible hours and offsite working) is now standard practice.
50%
of employees say that the availability of flexible working in their workplace is important to them.
Source: UK Commission for Employment and Skills (2014)
– 18 –www.yaelzofi.com
www.aim-strategies.com Yael Zofi/AIM Strategies® H2H Connection Copyright AIM Strategies. All Rights Reserved.
89% of respondents indicated that the opportunity to work remotely is an important fringe benefit in a job.
25% of respondents value this perk so much that they’d accept a reduction in salary to continue working remotely.
Dasha. (2012, April 06)
– 19 –www.yaelzofi.com
www.aim-strategies.com Yael Zofi/AIM Strategies® H2H Connection Copyright AIM Strategies. All Rights Reserved.
Siemens Enterprise Communications (2012, Oct. 24)
E-mail and phone are most commonly used by virtual teams.
But only feel that those tools are sufficient.
93% 89%
54%
– 20 –www.yaelzofi.com
www.aim-strategies.com Yael Zofi/AIM Strategies® H2H Connection Copyright AIM Strategies. All Rights Reserved.
employees say poor communication cause for cross team failure.
Root5 Systemics Research (2013, July)
Less than of companies provide proper training framework.
33%
81%
– 21 –www.yaelzofi.com
www.aim-strategies.com Yael Zofi/AIM Strategies® H2H Connection Copyright AIM Strategies. All Rights Reserved.
Virtual Team Performance
MYTHLearning to manage teams virtually is about learning how to use the technology.
REALITYLearning to manage teams virtually requires understanding people and the collaboration process.
90% PEOPLE + 10% TECHNOLOGY
– 22 –www.yaelzofi.com
www.aim-strategies.com Yael Zofi/AIM Strategies® H2H Connection Copyright AIM Strategies. All Rights Reserved.
C O N N E C T
Email: [email protected]: www.linkedin.com/in/yaelzofiFacebook: www.facebook.com/AIMStrategiesFacebook: www.facebook.com/yael.zofiYou Tube Virtual Teams Channel: Yael ZofiTwitter: @yaelzofi
T: 718-832 - 6699 / 6767F: 718-832 - 6660AIM Co. Web: www.aim-strategies.comVirtual Teams Web: www.yaelzofi.comVT Mgrs Blog: www.aim-strategies.com/blog
Yael Zofi