Virtual Delivery at its Best

© 2014 NetSpeed Learning Solutions. All rights reserved. 1

20 ½ Free Tipsthat Will Transform

Your Online DeliveryJune 12, 2014


Webinar Objectives

• Ten and a half things that go wrong • Five ways to use Adobe Connect well• Five little known features of Connect that

could transform your eLearning


About Cynthia Clay

• Founder and CEO• 25+ years of experience• Began delivering web conference

training in 2004• Author of Great Webinars• Lead the Virtual Facilitator Trainer

Certification™ course


Purpose

What is your primary purpose for attending this session?


Experience

How many webinars have you delivered?

10+ webinars

4 – 9 webinars

1 – 3 webinars

I’ve never delivered a webinar


Mojo

“a power that may seem magical and that allows someone to be very effective or successful”


Mojo Crushers

Have you ever attended a mojo-crushing webinar?


Mojo Crushers

What crushes your mojo in a virtual classroom?


Mojo Crushers

Talking head presenterMonotone voiceReading slidesLittle interactionNo peer-to-peer chatting


Q&A at the endBullet-point presentationsNo slide graphicsFeeling “alone” on the eventInsurmountable technical difficulties

More Mojo Crushers


Adult Learning Principles

Malcolm Knowles(1913 – 1997)

Name one adult learning principle.


• Adults need to be involved in the planning and evaluation of their learning.

• Experience (mistakes included) provides the basis for learning activities.

• Adults want to learn subjects that have immediate relevance to their work or personal lives.

• Adult learning is problem-centered notcontent-oriented.

Adult Learning Principles


Mojo Makers


The more you feel like a lecturer, the less effective you will be in the virtual classroom.

New Mindset


It’s a Visual Medium

Make your slides compelling.


Mojo Rule #1

Engage participants every 3 minutes with a poll, chat, or request for feedback.


Your Tool Kit

ChatPollingStreaming VideoAnnotation ToolsEmoticons/Status IconsVideoHost/Producer


Chat

Uses Benefits

Ask questions of participants Engage attention

Encourage problem solving Activate their thinking

Build peer-to-peer dialogue Increase collaboration

Invite questions and observations Build commitment to the learning community


Open Chat



Multiple Chats




Pairs Chat


Polling

Uses Benefits

Quiz participants to check learning Verify learning effectiveness

Quickly get learner feedback Engage participants easily

Share opinions and experiences Increase peer-to-peer learning

Check assumptions about your audience

Tailor your presentation

Set up a lecture or discussion Engage their thinking functions


Build Awareness



Express Opinions



Test Learning




Streaming Video

Uses Benefits

Stream video of the presenter and host

Create interest

Capture attention of visual learners

Build rapport

Decrease multi-tasking

Strengthen learner – facilitator contract


Annotation Tools

Uses Benefits

Learners “point” at content on a slide

Get fast feedback

Participants may label diagrams Test knowledge retained

Facilitation can conduct rapid polls Move quickly through content while engaging learners

Host or facilitator can type learner responses

Facilitate discussion and record key points

Use pointer and highlighter on slide Direct learner attention


Whiteboard


Point to Problems


Emoticons/Status Icons

Uses Benefits

Check in with participants Quickly see agreement/disagreement

Replace eye contact Confirm assumptions

Check the pulse of the class See who’s ready to move forward

Ask for volunteers Keep everyone on track


Status Icons


Status Icons


Video

Uses Benefits

Show short (< 2minutes) video Change the energy

Demonstrate skills or behaviors

Introduce a problem to solve


Video


Manipulator

Think of a time when you manipulated a person or situation.

What motivated you?


Manipulator Clues

What clues to manipulation stand out?


Host/Producer

Uses Benefits

Use the Host as your delivery partner

Energize the workshop

Handle technology issues Don’t slow down your delivery

Answer logistical questions Provide personal support to learners

Present role play and case examples.

Create interest


Role Play on Camera


Get Learner Feedback


Technology Snafus


Technology Snafus

• Always schedule a dry run• Arrive 30 minutes prior to your

webinar• Use a host/producer to handle

technical issues• Practice breakout rooms with real people• Have a contingency plan for technology issues


The Zen of Delivery

Begin with a centered, calm mind


Action Planning

• One thing I can do….

• One thing my team can do….

• One thing my organization can do….

• One other thought….


Questions?


Thank You Offers

• Attend a Virtual Facilitator Training course:

(July 16 – August 15)• Receive a 20% discount• Use promo code

“RD” when registering

• Download a free ebook(From Chalkboard toKeyboard)

Twitter: cclayatnetspeedLinkedIn: cynthiaclayEmail: [email protected]

Business

Virtual Delivery at its Best