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Vindicia Select Datasheet

Vindicia Select

Want to See 5% Revenue Uplift by Resolving 30% or More of Failed Payment Transactions?

Retain More Customers Every Billing Cycle Vindicia® Select™ heals failed payment transactions for subscription and recurring services. When you turn to Select, customers keep the services they chose—and you retain the customers you’ve acquired—even when their payment transactions fail in your billing systems. The result? Higher lifetime customer value, lower involuntary churn, and top-line revenue increases of up to 5%.

Vindicia Select is not just another way to retry transactions or to ask customers to fix transactions themselves. Using Vindicia’s patent-pending Advanced Retention Technology (ART™), Select evaluates the reasons that a transaction failed. It then resolves the issue that caused the failure. ART makes this possible with analysis that takes advantage of Vindicia transaction network data, which includes 10 years of information related to subscription and recurring payments. Most issues that Select resolves don’t repeat in future billing cycles, so you retain customers and prevent service disruptions. Select captures about 30% or more of previously declined transactions.

The Benefits Add Up

Over two years a 5% monthly increase in retention can yield a >25% increase in the paying subscriber base.

Benefits of Vindicia Select3 Increase top-line revenue

fast

3 Improve customer retention

3 Extend customer lifetime value

3 Reduce involuntary churn

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US HeadquartersVindicia, Inc.303 Twin Dolphin Drive, Ste. 200Redwood City, CA 94065-1424 P +1 650 264 4700F +1 650 264 4701vindicia.com/contact

UK / European Headquarters26-28 Hammersmith GroveLondon W6 7BAP +44 (0) 208 834 1050F +44 (0) 208 834 1100vindicia.com/contact

Copyright © 2014 Vindicia, Inc. All rights reserved. Vindicia, the Vindicia logo, Vindicia Select and the designated trademarks herein are trademarks of Vindicia, Inc. in the U.S. and/or other countries. All other brands or product names are the trademarks or registered trademarks of their respective holders. DSSELEC041414

Vindicia Select Datasheet

Take Action Against Involuntary Churn Companies like yours that sell digital services on a subscription or recurring basis invest heavily in the customer acquisition process. You use advertising, incentives, trial periods, and more to motivate people and businesses to try your services. When they do, they see the value and begin a relationship with you. Recurring or subscription payments keep you and your customers connected.

How do you maintain those ties? You and your team focus on providing ever-better services. That’s because satisfied customers don’t become voluntary churn stats. Chances are, you do next to nothing about involuntary (also called passive) churn. But involuntary churn, which is when the business relationship is ended accidentally and not by the customer, can be a significant drag on retention, recurring revenue, and customer lifetime value. Involuntary churn is most often caused by failed payment transactions. Depending on your industry, between 15% and 30% of subscription transactions fail due to payment card issues. Each failure could lead to a lost customer, and you can do something about it.

Vindicia Select resolves about 30% or more of failed payment transactions, reducing churn and increasing retention. Customers don’t need to do anything; they automatically stay connected to your services. Almost overnight, you can start using Select and seeing revenue uplift of approximately 5%. Best of all: you keep customers happy by not interrupting their service, supporting your efforts to reduce voluntary churn.

Deploy in DaysYou can deploy Vindicia Select in days, with minimal involvement from your IT staff. A fully hosted SaaS solution, Select is noninvasive and requires minimal modification of your existing billing systems. Once you set up Select, it complements—but doesn’t disrupt—existing billing workflows.

Increase Customer Satisfaction Often, customers have no idea that the transactions that pay for your services have failed. You could email them—but many people are too busy to read every email from you. Vindicia Select improves customer service by keeping customers connected to your services. By resolving transaction issues automatically, Select doesn’t inconvenience customers. There’s no need for customers to waste time figuring out why your service isn’t working—because they experience no interruption.

Learn More You can keep more of your subscribers connected to your services. Find out how easy it is to start using Vindicia Select. Contact Vindicia today.

We were surprised by

the dollar amount of the

transactions Vindicia

returned to us successfully.

Revenue operations executive

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vindicia.com