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Mr. Melvin Yu of Cantilan Bank shares their technological development to illustrate how far banking technology has come – and what its implications have been during the 2012 RBAP-MABS National Roundtable Conference on June 8.
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Session 8: Using New Channels To Expand
Microfinance Services
Melvin Joy Yu Cantilan Bank, Inc.
2012 RBAP-MABS National Roundtable Conference June 7-8, 2012
Hyatt Hotel & Manila
USING NEW CHANNELS TO EXPAND MICROFINANCE SEVICES
2012 RBAP-‐MABS National Roundtable By: Melvin Joy L. Yu
Head – Corporate Services Division Cantilan Bank, Inc.
* 1980 – Manual recordkeeping * 1999 – started automation of core banking (integrated CASA, Loans and GL; Foxpro; 6 branches; distributed server) * 2005 – installed RB2000 (integrated; Windows-‐based; GUI; 8 branches + 1 head office; distributed server) * Still running (What’s our secret?)
BRIEF CORE BANKING SOFTWARE BACKGROUND
* Supervisory and regulatory requirements * PAS 39 * Circular 730 * MC 040 * Consolidation of reports issues * MBO Operations
* Competition
Why the “Major Shift”
* Migrated starting January 2011 * Central server at the Corporate
Headquarters in Cantilan, Surigao del Sur * Integrated CASA, Loans and GL * Loans module compliant to
BSP regulations * Consolidated report anytime * Real time reporting * ATM switch * Interconnected thru NLK/
Bancnet
Online Core Banking Software
* Key Features * ATM/Debit Card * Balance inquiry * Withdraw Cash anywhere in the
Philippines * Pay Bills * Transfer funds (interbranch/
interbank) * Bank-‐owned Point-‐Of-‐Sale
Machine * Mobile Phone Banking Services
(pilot-‐test mode)
Cantilan Bank’s Moneycard
* Balance inquiry * Fund transfer within Cantilan Bank * Buy prepaid load * In the pipeline: loan payment * SMS based regardless of telco
Key Features of MPBS
* Reduced Teller and ATM queues * Real-‐time balance inquiry * Reduced physical money transactions * Added income on prepaid load transactions * Convenience banking 24/7 even at the comfort of your home
Benefits of MPBS
* 2-‐way text blasting * Clients grouped according to specific market segment and branch
SMS Gateway
* Clients feel that they are important to the bank * Creates client interest in new products e.g. loan and deposit * Ease of sending reminders such as national & local holidays * In a way, complying with BSP requirements on complaints handling and feedback mechanism
The Results
Thank you. Maradjaw na adlaw sa ato hurot!