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# N O F I LT E RB U I L D B I G G E R B E T T E R P R O F I T S W I T H H I G H T R U S T R E L A T I O N S H I P S
Meredith Oliver | CreatingWOW.com | @CreatingWOW
“ T h e p r o b l e m w i t h q u o t e s o n t h e I n t e r n e t i s t h e y a r e h a r d
t o v e r i f y. ” ~ A b r a h a m L i n c o l n
T H E S E R V I C E - P R O F I T C H A I N
Engaged
EmployeesEngaged
CustomersProfit & Growth
Harvard Business Review, July 2008
D O N ’ T E X P L A I N T H E P R O C E S S
✓ Notes ✓ Questions ✓ Next Steps
#TheFanFactor @CreatingWOW
D O N ’ T E X P L A I N T H E P R O C E S S
✓ Questions ✓ Next Steps ✓ Promises
#TheFanFactor @CreatingWOW
M e re d i t h O l i v e r
CreatingWOW.com @CreatingWOW
Access today’s slides at Slideshare.net/MeredithOliver