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Understanding the mobile payment phenomenon

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[MobileMonday Switzerland #2 : Mobile payments and banking.] Dr Yves Pigneur is head of the Information systems institute of the University of Lausanne. His research is currently focused on information system design, requirement engineering, management of information technology and e-business. He conducted a study of PostFinance mobile payment project with Jan Ondrus. http://people.hec.unil.ch/ypigneur/

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? why this

failure

Most research has been

focused on …

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and less on …

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Let’s take a look at !

3.3 million accounts!60% of payments market share!Innovator in retail banking in CH!Already 3 mobile payment schemes!

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Platform

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Business model !%,67*/$

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PostFinance – 3 forces!

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PostFinance – 3 forces!

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? what went

wrong

PostFinance failed to…

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What about this process in Japan?

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In summary …

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Based on findings, we propose a

process of the diffusion…

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Our business model is

sustainable only with a customer

base of 20 million to 25 million.

We expect to breakeven in three

years.

Abhishek Sinha, CEO

Eko India

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To be continued: http://www.janondrus.com