FUNDAMENTALS OF MANAGEMENT

THOUGHT. WEEK 12

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FINAL DAY

Recap*@johnnyryan

Not a recap of the whole course. Not definitive. Not an indication on what angle to take on your essay.

*

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“Without owning a single room, Airbnb has more rooms on offer than some of the largest hotel groups in the world. Airbnb has 800 employees, while Hilton has 152,000.”

-Tim O’Reilly

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NOMADS@johnnyryan

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@johnnyryanA former human resources executive said she was required to put a woman who had recently returned after undergoing serious surgery, and another who had just had a stillborn child, on performance improvement plans, accounts that were corroborated by a co-worker still at Amazon. “What kind of company do we want to be?” the executive recalled asking her bosses. The mother of the stillborn child soon left Amazon. “I had just experienced the most devastating event in my life,” the woman recalled via email, only to be told her performance would be monitored “to make sure my focus stayed on my job.”

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In Amazon warehouses, employees are monitored by sophisticated electronic systems to ensure they are packing enough boxes every hour. ...But in its offices, Amazon uses a self-reinforcing set of management, data and psychological tools to spur its tens of thousands of white-collar employees to do more and more. “The company is running a continual performance improvement algorithm on its staff,” said Amy Michaels, a former Kindle marketer.

Theranos

http://www.vanityfair.com/news/2016/09/elizabeth-holmes-theranos-exclusive

“How Elizabeth Holmes's House of Cards Came Tumbling Down”,Vanity Fair, October 2016.

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To the new EJ worker: You have now joined the happy family in the square deal. If you are faithful, loyal, and reliable, you will earn a good living under fair conditions. You are indeed a part of the company. Remember that you are cared for when sick, medical and hospital services are yours, privileges of many kinds are yours. Your friend, George F. Johnson.

-An EJ Worker's First Lesson in the Square Deal.

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HardWork–NotRelevant

•  Wedon’tmeasurepeoplebyhowmanyhourstheyworkorhowmuchtheyareintheoffice

•  Wedocareaboutaccomplishinggreatwork•  SustainedB-levelperformance,despite“Aforeffort”,generatesagenerousseverancepackage,withrespect

•  SustainedA-levelperformance,despiteminimaleffort,isrewardedwithmoreresponsibilityandgreatpay

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We’reateam,notafamily

We’relikeaprosportsteam,notakid’srecrea4onalteam

Ne6lixleaders

hire,developandcutsmartly,sowehavestarsineveryposi4on

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WhyDoMostCompaniesCurtailFreedom

andBecomeBureaucra8castheyGrow?

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Iron cage@johnnyryan

AUTHORITY OF EXPERTISE

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RULES THAT APPLY FOR ALL

Board of directors

CEO

VP for function 2VP for function 1 VP for function 3

Staff for function 3Staff for function 2Staff for function 1

WiththeRightPeople,

InsteadofaCultureofProcessAdherence,

WehaveaCultureof

Crea9vityandSelf-Discipline,FreedomandResponsibility

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SHARED VALUES

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SELF- MANAGEMENT

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YOU ARE NOT AN INDIVIDUAL

HERE

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“Schmidt”He was a little Pennsylvania Dutchman who had been observed to trot back home for a mile or so after his work in the evening, about as fresh as he was when he came trotting down to work in the morning.

“

”

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SCHMIDT’S@johnnyryan

WORK LIFEPERSONAL LIFE

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SCHMIDT’SWORK LIFE

PERSONAL LIFE

8 HOURS LABOUR, 8 HOURS

RECREATION, 8 HOURS REST

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THE SELF IS IRRATIONAL

The “Hawthorne Effect”

“

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THE HUMAN FACTOR

“

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PRIDE

“

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PURPOSE

“

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CAMARADERIE

“

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SELF-WORTH

So long as commerce specializes in business methods which take no account of human nature and social motives, so long may we expect strikes and sabotage to be the ordinary accompaniment of industry.

Elton Mayo

MODERN LIFE IS BEREFT OF

MEANING

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MANAGEMENTLABOUR

Executes simple tasks

Plans work to be done by labourer

Measures performance

Trains labourer

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MANAGEMENTLABOUR

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ESSAY

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UniversityLeaving Cert

Arguments

Facts

Facts

Reasons

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Facts.

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Learn how to use them.

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Out there in the streets, hustling, pushing dope, and robbing, I could have had the dreams from a pound of hashish and I'd never have dreamed anything so wild as that one day I would speak in coliseums and arenas... I was gone on debating. Whichever side of the selected subject was assigned to me, I'd track down and study everything I could find on it. I'd put myself in my opponent's place and decide how I'd try to win if I had the other side; and then I'd figure a way to knock down those points.

If I have seen further, it is by standing on the shoulders of giants.Isaac Newton

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1. Read/watch what we ask you 2. Be skeptical 3. Argue 4. Cite who you source from 5. Attend and participate

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3. Module Learning Outcomes On completion of this module students will be expected to be able to:

(a) Appreciate the importance of social and historical context in shaping the emergence and development of management ideas and practices. (b) Describe and assess the key historical developments in management thought. (c) Understand and critique competing approaches to thinking about, and ‘doing’, management. (d) Display critical thinking, independent learning, and communication skills in written presentations, and synthesise persuasive arguments based on a wide reading of relevant literature. 4. Session Times

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3. Module Learning Outcomes On completion of this module students will be expected to be able to:

(a) Appreciate the importance of social and historical context in shaping the emergence and development of management ideas and practices. (b) Describe and assess the key historical developments in management thought. (c) Understand and critique competing approaches to thinking about, and ‘doing’, management. (d) Display critical thinking, independent learning, and communication skills in written presentations, and synthesise persuasive arguments based on a wide reading of relevant literature. 4. Session Times

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(d) Display critical thinking, independent learning, and communication skills in written presentations, and synthesise persuasive arguments based on a wide reading of relevant literature.

37,000 YEARS AGO

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37,000 YEARS AGO

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Lebombo bone

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FINAL WORDS

Three Final Ideas

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NOT SCIENCE

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…4. Managerial work is made up of activities that are characterised by brevity, variety and fragmentation.5. Management work is more an art than a science and is reliant on intuitive processes and a feel for what is right.6. Management work is becoming more complex.

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If there is a single theme that runs through this article, it is that the pressures of the job drive the manager to take on too much work, encourage interruption, respond quickly to every stimulus, seek the tangible and avoid the abstract, make decisions in small increments, and do everything abruptly.

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No job is more vital to our society than that of the manager. It is the manager who determines whether our social institutions serve us well or whether they squander our talents and resources.

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THEORY X AND

THEORY Y

THEORY YTHEORY X

People are lazy, and must be rigorously controlled

People are creative and want to take responsibility

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MANAGEMENTLABOUR

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-Warran Buffet

the giddy participants all plan to leave just seconds before midnight. There’s a problem, though: They are dancing in a room in which the clocks have no hands.

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KEEP YOUR HEAD

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THANK YOU

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