“The

People Mistakes!”PAUL LARSEN

Founder & PresidentASCEND Global Consulting

Or…

“How NOT To Star in your own

Dilbert Cartoon!”

Presented By:

PAUL LARSEN

Founder & President,ASCEND Global Consulting

“The

People Mistakes!”

10.

Ignoring Conflict

- What’s working?...What’s not working?

- What can be done to fix it?

- Don’t look for conflict if there isn’t any

- Conflict is natural

- Assertiveness versus aggressiveness

9.

Hiring Too Fast!

- A co$tly mistake!

-“Need to fill that job yesterday!”

- Develop and execute a staffing plan

8.Not Recognizing and Rewarding Staff

-Does not always have to be $

-Certificates

-Award Program

-Dining

-Time Off

-“Pat On The Back”

-Other:

7.Not measuring employee’s performance

• Need to hold people accountable for their behaviors & capabilities

• Keep the process simple and easy and measurable

• Feedback is key but be careful of the “feedback sandwich”

6.

Falling into the “Training Trap”

- Short term versus Long term

- “I can’t have someone out of the office for all that time!”

- On-the-job

- Hands-on

-“Development-In-Place”

5.

Not understanding Federal &

State Employment laws

-Stay ahead…and stay out of trouble

4.

Not communicating frequently and directly

- Always plan communication…even on a napkin!

3Underestimating the

effect of

on individuals and/or

the organization

• Technical

• People

• Process

2. Create

Processes

1. Forgetting why you exist as an

organization….

remember…

“It’s all about the

customer!”

Remember…

The thing about

PEOPLE STUFF…

It’s not rocket SCIENCE…

It’s an

ART!

PRESENTED BY

PAUL LARSENFounder & President

ASCEND Global Consulting