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This insightful TMA World webinar gives valuable advice as to how to manage and overcome cultural differences within a team.
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Managing cultural differences successfully A TMA World e-Class webinar
Steven Parkinson
Tuesday 12th April 2011
© Transnational Management Associates Ltd. 2011. All Rights Reserved. 2
Why are we here?
Presentation
• Understanding cultural differences and their impact
• The ADAPT framework and case study
• Best practices for succeeding across cultures
Q&A
© Transnational Management Associates Ltd. 2011. All Rights Reserved. 3
ABC law firm
Akiko Morita
New Marketing Manager, Tokyo office
© Transnational Management Associates Ltd. 2011. All Rights Reserved. 4
ABC law firm
Akiko Morita
New Marketing Manager, Tokyo office
Toshi Odaki
Director, Tokyo office
© Transnational Management Associates Ltd. 2011. All Rights Reserved. 5
ABC law firm
Akiko Morita
New Marketing Manager, Tokyo office
Toshi Odaki
Director, Tokyo office Roppongi Hills
Mori Tower,Tokyo
© Transnational Management Associates Ltd. 2011. All Rights Reserved. 6
Analyze
Decide
Tune
Apply
Process
The personal ADAPT cycle
Understanding ourselves, understanding others
Choosing adaptations
Making adaptations
Assessing effectiveness
Making adjustments, as needed
© Transnational Management Associates Ltd. 2011. All Rights Reserved. 7
The personal ADAPT cycle: Analyze
Analyze
Decide
Tune
Apply
Process
Understanding ourselves, understanding others
© Transnational Management Associates Ltd. 2011. All Rights Reserved. 8
Analyze Curiosity
Perceptiveness
The personal ADAPT cycle: Competencies
© Transnational Management Associates Ltd. 2011. All Rights Reserved. 9
The personal ADAPT cycle: Decide
Analyze
Decide
Tune
Apply
Process
Choosing adaptation(s)
Understanding ourselves, understanding others
© Transnational Management Associates Ltd. 2011. All Rights Reserved. 10
Analyze Curiosity
Perceptiveness
Decide Self Awareness
Tolerance for Ambiguity
The personal ADAPT cycle: Competencies
© Transnational Management Associates Ltd. 2011. All Rights Reserved. 11
The TMA Worldprism
Cultural Self Awareness Map
REGULATING
REASONING
RELATING
© Transnational Management Associates Ltd. 2011. All Rights Reserved. 12
The personal ADAPT cycle: Apply
Analyze
Decide
Tune
Apply
Process
Understanding ourselves, understanding others
Choosing adaptations
Making adaptations
© Transnational Management Associates Ltd. 2011. All Rights Reserved. 13
Analyze Curiosity
Perceptiveness
Decide Self Awareness
Tolerance for Ambiguity
Apply Confidence
Risk-Taking
The personal ADAPT cycle: Competencies
© Transnational Management Associates Ltd. 2011. All Rights Reserved. 14
Applying the right decision
“The real voyage of discovery consists
not in seeking new landscapes
but in having new eyes.”
Marcel Proust
© Transnational Management Associates Ltd. 2011. All Rights Reserved. 15
The personal ADAPT cycle: Process
Analyze
Decide
Apply
Analyze
Decide
Tune
Apply
Process
Understanding ourselves, understanding others
Choosing adaptations
Making adaptations
Assessing effectiveness
© Transnational Management Associates Ltd. 2011. All Rights Reserved. 16
Analyze Curiosity
Perceptiveness
Decide Self Awareness
Tolerance for Ambiguity
Apply Confidence
Risk-Taking
Process Mindfulness
Restraint
The personal ADAPT cycle: Competencies
© Transnational Management Associates Ltd. 2011. All Rights Reserved. 17
Cultural differences and self management
STIMULUS
Cultural Difference
FAST RESPONSES
Stereotyping
Wrong Assumptions
Hasty Evaluations
Impatience (Hot Buttons)
Anger(Hot Buttons)
CONSIDERED RESPONSES
Individuality Focus
Accurate Interpretations
Non-judgmental
Patience
Calm
SLOWING DOWN
REACTIONS
MANAGING
• Feelings
• Thoughts
• Behaviors
© Transnational Management Associates Ltd. 2011. All Rights Reserved. 18
The personal ADAPT cycle: Tune
Analyze
Decide
Tune
Apply
Process
Understanding ourselves, understanding others
Choosing adaptations
Making adaptations
Assessing effectiveness
Making adjustments, as needed
© Transnational Management Associates Ltd. 2011. All Rights Reserved. 19
Analyze Curiosity
Perceptiveness
Decide Self Awareness
Tolerance for Ambiguity
Apply Confidence
Risk-Taking
Process Mindfulness
Restraint
Tune Flexibility
Resilience
The personal ADAPT cycle: Competencies
© Transnational Management Associates Ltd. 2011. All Rights Reserved. 20
So, what happened?
Akiko Morita
New Marketing Manager, Tokyo office
Toshi Odaki
Director, Tokyo office Roppongi Hills
Mori Tower,Tokyo
© Transnational Management Associates Ltd. 2011. All Rights Reserved. 21
Analyze
Decide
Tune
Apply
Process
Conclusions
Understanding ourselves, understanding others
Choosing adaptations
Making adaptations
Assessing effectiveness
Making adjustments, as needed
© Transnational Management Associates Ltd. 2011. All Rights Reserved. 22
Q&A
© Transnational Management Associates Ltd. 2011. All Rights Reserved. 23
Contact us at [email protected]
or Steven directly at [email protected]
Get in touch!
Please visit our website
www.tmaworld.com
TMA World is a leader in developing talent for the global workplace.
Thank you for your participation
© Transnational Management Associates Ltd. 2011. All Rights Reserved. 24
TMA World is a leader in developing talent for the global workplace. Across 50 countries we apply a blend of experiential workshops and e-learning methodologies to enable individuals at all levels to lead and collaborate across distances and difference:
Develop leaders - who possess appropriate global mindsets and competencies
Engage global teams - to collaborate seamlessly and support international growth
Achieve consistency - across cultures, methodologies and management
Harmonize cross-border relationships - both internally and externally
Unify your people - to enable the free flow of ideas and skills globally
To find out more about how we can help you address your learning and development challenges, please contact us at [email protected] or visit our website www.tmaworld.com
London New York San Francisco Hong Kong Singapore Bangalore Moscow
© Transnational Management Associates Ltd. 2011. All Rights Reserved. 25
TMA World Publications
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