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WebIT Congress Award 2012 #tipmeet Valuable Calls From Your Website

Tipmeet Toll-Free Calls for Call Centers

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Page 1: Tipmeet Toll-Free Calls for Call Centers

WebIT Congress Award 2012#tipmeet

Valuable Calls From Your Website

Page 2: Tipmeet Toll-Free Calls for Call Centers

Toll Free Audio and Video Calls

#tipmeet

Tipmeet is a web platform that provides a new voice communication channel from web browser without downloads and call back

Page 3: Tipmeet Toll-Free Calls for Call Centers

Fully Web-Based

#tipmeet

a widget that can be easily embedded into any web page allows the website visitors to call you with one click

Phone

PC Softphone

VoIP PhoneOr

IP-PBX

Web-browserMic

Speakers

Page 4: Tipmeet Toll-Free Calls for Call Centers

Smart Routing & Tracking

#tipmeet

Save your customer’s time by using Smart Routing API. Don't leave your customers on hold or with IVR. Tipmeet API will create as many widgets and multiple routes as you need

Page - 10 – Payment

Page - 8 - E-shop – Product3

Page - 3 – Delivery Q&A

Group1 – Customer support+ Payment details

Group 2 - E-shop team+ Product ID

Group 3 – Delivery service

Page 5: Tipmeet Toll-Free Calls for Call Centers

Value of a Call

#tipmeet

Up to 45% of the visitors of a vertical search engine service wants to contact the advertiser for a voice conversation. All efforts to make this complicated, drives down the value of the service.

The average sales conversion rate for an inbound call is 60-70% in most industries. Average sales conversion rate for a click through is 1-2% in most industries.

Hence, the value of the call is up to 30 times higher than the value of a click. We can help you monetize on generated voice contact leads.

Page 6: Tipmeet Toll-Free Calls for Call Centers

More Leads

#tipmeet

> increases online sales*10% of online visitors are converted with click to call, only 2% w/o. Jupiter

> improve customer support*20% increase in customer engagement when click to call is used. Jupiter

> reduce operating costs*45% customers prefer speaking to the agent. Forrester

> add value to web services*Even a small channel shift can have a big financial impact. Forrester

Page 7: Tipmeet Toll-Free Calls for Call Centers

Secure

#tipmeet

SSL 128bitencrypted

Secure VoIPSRTP / VPN

The 128-bit SSL (Secure Sockets Layer) gives you the highest level of protection possible

Page 8: Tipmeet Toll-Free Calls for Call Centers

Call Center Package

#tipmeet

Many customized widgets for every client with a single integration with the Tipmeet platform

IP-PBX

Web1 – Customer support

Web2 - E-shop

Web3 – CRM outsourcing

Page 9: Tipmeet Toll-Free Calls for Call Centers

Pricing

#tipmeet

Starter(audio)

• 1 line• 1 widget• Basic skin (3

available)• Up to 1000

min per month

• $50/month• $0.05 per min extra

• *First month for free

Business (audio & video)

• 10 lines• 10 widgets• Customized

skin (API)• 10000 min

per month

• $590/month• $50 / widget extra• $50 / line extra• $0.03 per min extra

Platinum (audio & video)

• 30 lines• 100 widgets• Customized

skin (API)• 100000 min

per month

• $1950/month• $50 per widget extra• $50 / line extra• $0.02 per min extra

Page 10: Tipmeet Toll-Free Calls for Call Centers

http://www.tipmeet.com/feedback

#tipmeet