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ThinkAutomation is the bridge between your data and its end destination. As well as being a powerful inbound message parser, it also automates a vast range of complex business processes from a single platform.
www.thinkautomation.com
If you can
you can probably think it,
automate it...
Think of ThinkAutomation as a digital sorting office – taking all your inbound messages, processing them, syncing them to the relevant place within your systems, and sending smart
automated responses on your behalf.
Active 24/7/365, our software takes the weight off your workload.
Inbound message parsing
We parse any inbound message, pull all relevant data and push that data to the relevant place.
Automatically receives messages from multiple sources: email, SMS, Twitter, web forms, database changes, etc. Sends key message data to your database, CRM, cloud service, spreadsheets or IT systemsLive inbound message translation to your language of choice
Sentiment analysis
Find out what your customers really think of you. We measure public opinion on your brand, analysing incoming messages for positive or negative feelings.
All your inbound messages, scanned for key feedback phrasesSentiment scores of 1-100 calculatedTested with 98% success rate, out of a body of 1000 texts
Instant call connections
Connect quickly. ThinkAutomation directs inbound calls, automates outgoing ones, and updates your telephony systems.
Calls sent to the relevant team member, with appropriate transcripts triggeredInstant connect calls between sales people and leads who’ve registered interestTelephony systems pre-loaded with numbers you need to dial
Social media monitoring
Keep your finger on the pulse. As well as monitoring your company’s social accounts, we also monitor competitor channels and any keywords related to your business.
Scan an unlimited number of search terms, with updates every 10 minutesIntegrate downloaded reports with your CRM or team collaboration toolsGain a 360° view of your industry and your competitor’s output
Urgent support service
Sharpen your reactions. With our intelligent keyword recognition, you’ll be contacted instantly whenever a serious complaint or critical request surfaces.
Urgent message recognition, based on pre-set rulesContent read aloud to the relevant employee via an automated call24/7, out of hours support
Outbound message automation
Reply to your customers instantly and accurately. Based on message content, we issue automated, intelligent responses to inbound messages.
Create plaintext and HTML emailsSchedule outgoing messages directly to the customer’s texts or social channelsSend appointments, call web services and post to web pages
www.thinkautomation.com
AutomatedSMS hotline
With a powerful Twilio integration, we create automated SMS hotlines that process messages and reply intelligently.
Receives customer enquiries, and issues personalised repliesExtracts and migrates information between SMS and databaseApplication for absence reporting systems, delivery updates, etc.
Social media scheduling
Automate everything from one platform. ThinkAutomation can run your social channels as efficiently as your operations.
Post or schedule updates to LinkedIn, Facebook and TwitterSend social updates directly through ThinkAutomation, SMS, email or voiceIssue smart automated replies to social messages
About us
Customer commentsContact
ThinkAutomation is brought to you by the smart people of Parker Software. We’re a pretty talented bunch when it comes to tech, and we’ve got an award-winning suite of solutions to prove it.
Parker Software was founded back in 2003. What began as a one man business selling a single product has since grown into an international operation with multiple teams, offices and software solutions (not to mention a long, long list of clients). It’s been a phenomenal growth journey, and we know why. Simply put, we build great products. And they drive great results.
Now, over 10,000 businesses in over 100 countries use ThinkAutomation technology – including the likes of NASA, Xerox, Cisco and Dell. Trust the people who’ve scaled a small business into a successful global software house. With our solution, your business process automation is in safe hands.
Advanced document processing
Don’t waste time on file formatting. We’ve made working lives swifter by converting any file formats, processing email attachments and offering instant mail merges.
Quickly convert Word, Excel, or JPEG files into PDFs and attach them to outgoing messagesExtract data from PDF, Excel or Word attachments and add them to your databaseCreate complex mail merges in a click
“I have an automation application that has been running non-stop since 2010. Great application!”
Steve Johnson, Manager of Advancing Technology, Commercial Lithographing
“ThinkAutomation is the only solution on the market which had the functionality and capability I was looking for.”
Dave Talbot, Managing Director, DJ Talbot & Associates
“We’re probably just scratching the surface of the potential efficiencies ThinkAutomation can provide an enterprise of our size. The time savings so far in using the solution have been considerable and results in more resource availability.”
Rheal Dugas, Xerox
UK: +44 (0)330 0882 943
US: (800) 680 7712
www.parkersoftware.com
www.thinkautomation.com
