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Presented at the Internet Retailing Expo 2013 held at the NEC, Birmingham, UK. Explains the key benefits if live chat for ecommerce, including increased sales conversions, decreased abandonment and high customer satisfaction scores.
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Andy Soloman, [email protected]@yomdel
Let’s play the who, what, where, when, why and how of live chat.
#IRX13 @yomdel
What is Yomdel?
Your friendly, engaging and helpful online live chat assistants.
We are transforming the online experience by bringing real people to engage 24/7 with visitors, answer questions and offer a helping hand.
We add value to your brand through acquiring more business, increasing conversions & AOV and creating happy customers who share positive experiences.
Yomdel offers unique services in the UK, and has global capabilities.
Creating competitive edge
#IRX13 @yomdel
Who
Customers want to chat, but few online businesses offer live chat. It is a missed opportunity.
#IRX13 @yomdel
What
Unanswered questions are the main reason why customers abandon purchases online
#IRX13 @yomdel
Where
Target the online areas where abandonment is most common – checkout, FAQs etc
#IRX13 @yomdel
When
Online customers pay no attention to opening hours. You must be ready when they are.
#IRX13 @yomdel
Why
Conversion rates soar, while happy customers become loyal and share their experiences.
#IRX13 @yomdel
![Can Your Business Benefit from Live Chat Support? Industry Solutions for Live Chat [Infographics]](https://img.dokumen.tips/doc/110x75/559afa4b1a28ab2b038b458f/can-your-business-benefit-from-live-chat-support-industry-solutions-for-live-chat-infographics.jpg)
