1. Tonights Programme6.00 Arrival of Guests6.30 Welcome address MCs Eugene Anangwue andCarol RugegeEntertainment6.45 Presentation by Simon Corden from ServiceMag7.00 Awards Ceremony (round 1)Entertainment7.30 Awards Ceremony (round 2)Guest of Honor8.00 Final round with Overall Best Service provider

2. Award Categories Top Restaurants, Supermarkets and Health Services Government Departments and Districts Internet Service Providers Telephone Service Providers Pay TV Star-rated Hotels Road Transport Companies Airline Operators Insurance Brokers Banks Overall Winner across all service sectors 3. Customer Surveys why bother?Simon CordenServiceMag Online Editor 4. Most things aredifficult beforethey are easy... 5. We askedBUT!You saidWe did 6. You said...We have concerns over alcohol related anti-socialbehaviour in Longbenton, North Tyneside.We did...We have increased patrols and resources in thearea to identify and target offenders.Arrests have been made and referrals made tosupport agencies. 7. The ServiceMag Survey 2012 TSM wanted opinions on levels of customersatisfaction across all sectors and to recognisethe best in class TSM YES we had difficulties TSM YES we found it took a lot of time TSM YES we have learned and will act 8. Tonights Programme6.00 Arrival of Guests6.30 Welcome address MCs Eugene Anangwue andEntertainment6.45 Presentation by Simon Corden from ServiceMag7.00 Awards Ceremony (round 1)Entertainment7.30 Awards Ceremony (round 2)Guest of Honor8.00 Final round with Overall Best Service provider 9. Award Categories Top Restaurants, Supermarkets and Health Services Government Departments and Districts Internet and Telephone Service Providers Telephone Service Providers Pay TV Star-rated Hotels Road Transport Companies Airline Operators Insurance Brokers Banks Overall Winner across all service sectors 10. Nominees - SupermarketsNdolisSimba SupermarketNakumatt SupermarketLa GalletteT2000 11. Nominees - RestaurantsBourbonHeavenFantastic RestaurantCamellia Tea HouseChez Robert 12. Nominees Health InstitutesKing Faisal HospitalLa Croix de SudPolyclinic PlateauCentre Hospitalier Universaire de KigaliDr Kanimba 13. Nominees Government AgenciesRDBRRAORINFORBNRRURARBSRSSBPSFMAGERWAImmigration & EmigrationPublic Service CommissionElectoral CommissionNational Land CentreNational ID ProjectStudent FinancingRwanda National Police 14. Nominees District Administration 15. Nominees Internet ServicesAltechstreamAirtelMTNISPATigoRwandatelBroadband Systems Corporation New Artel 16. Nominees Telephone ServicesAirtelMTNTigoRwandatel 17. Nominees Pay TVStarTimesDSTVCANAL+ 18. Nominees Star-Rated HotelsSerena Hotel - Kigali CityNyungwe Forest Lodge - NyamashekeLake Kivu Serena RubavuMille Collines Hotel - Kigali CityLemigo Hotel -Kigali CityThe Manor Hotel -Kigali CityTop Tower - KigaliVirunga -MusanzeGolden Hill - KigaliLa Palisse Hotel - KigaliBeau Sejour - KigaliSport View - KigaliLa Palme Hotel -MusanzeAlpha Palasse Hotel - KigaliSabyinyo Silver Back Lodge - MusanzePeace Land - RubavuL E Belvedere - RubavuHome Inn -MusanzeCredo - HuyeAberdeen - KigaliNinzi Hill Hotel - KigaliOkapi Hotel - KigaliImpala Hotel - KIGALI CITYSaint Anne Hotel KigaliRelays Gorilla Hotel - KigaliMichaesl Den -KigaliSTIPP Rubavu -RubavuSTIPP Kigali - KigaliDream Inn - KigaliMostej - Rubavu 19. Nominees Road TransportVirunga PonctuelSotra Tours&travelAgencyVolcano ExpressHorizon ExpressRugali Travel AgencyKigali SafarisImpala Travel ServicesUrumuli Travel ServicesOmega SarlBelvedere LinesKigali Development ParternersKigali Bus ServicesConfort ExpressStella ExpressIntashya ExpressCapitalRoyal ExpressYahoo Car ExpressMuhaburaCoacheKampala CoacheOnatracomJaguar 20. Nominees AirlinesRwandairKenya AirwaysEthiopianAirwaysAir UgandaSN BrusselsTurkish AirlineKLMQatar AirwaysSouth AfricanAirways 21. Nominees InsuranceMMISONARWASORASCORARCOGEARPHOENIXRAMA 22. Nominees BankingBKBRDFINACOGEBANQUEBCRECOBANKUOBACCESS BANKBPRKCBZIGAMA CSSAGASEKE BANKEQUITY BANKUNGUKA BANK 23. Guest of Honour 24. Overall Best ServiceProvider2012