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The Responsive Organization is built to learn and respond rapidly by optimizing for the open flow of information. This is a framework you can use to help make your organisation more responsive to your staff, your customers and everyone inbetween.
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www.yammer.com
@yammeradam | #responsiveorg
THE RESPONSIVE ORGANIZATION
ADAM PISONI | Co-Founder, Yammer
INDUSTRIAL AGE
INFORMATION AGE
CONNECTED AGE
OLD WORLD vs. NEW WORLD
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RESPONSIVENESS
EFFICIENCYVS
THE RESPONSIVEORGANIZATION
UN-LEARNTHE PAST
RESPONSIVENESS
EFFICIENCY
VS
EFFICIENCY
RESPONSIVENESS
Planning
Control
Secrecy
RESPONSIVENESS
EFFICIENCY
VS
EFFICIENCY
Planning
Control
Secrecy
Experimentation
Autonomy
Transparency
RESPONSIVENESS
A COMMON PROBLEM…
Control
Secrecy
Planning Experimentation
Autonomy
Transparency
EFFICIENCY
RESPONSIVENESS
Control
Secrecy
Planning Experimentation
Autonomy
Transparency
EFFICIENCY
RESPONSIVENESS
Control
Secrecy
Planning Experimentation
Autonomy
Transparency
EFFICIENCY
RESPONSIVENESS
APPLYING THE FRAMEWORK
INNOVATION CUSTOMERSERVICE LEADERSHIP
APPLYING THE FRAMEWORK
INNOVATION CUSTOMERSERVICE LEADERSHIP
Control
Secrecy
Planning Experimentation
Autonomy
Transparency
EFFICIENCY
RESPONSIVENESS
HACK DAY
HACK DAY
Control
Secrecy
Planning Experimentation
Autonomy
Transparency
EFFICIENCY
RESPONSIVENESS
APPLYING THE FRAMEWORK
INNOVATION LEADERSHIPCUSTOMER SERVICE
CUSTOMERSERVICE
Control
Secrecy
Planning Experimentation
Autonomy
Transparency
EFFICIENCY
RESPONSIVENESS
APPLYING THE FRAMEWORK
INNOVATIONCUSTOMER
SERVICELEADERSHIP
DAVID THODEY
APPLYING THE FRAMEWORK
INNOVATION CUSTOMERSERVICE LEADERSHIP
TRANSFORMATION
CHALLENGINGIS
Build a coalition Communicate Experiment
DRIVE TRANSFORMATION
INDUSTRIAL AGE
INFORMATION AGE
CONNECTED AGE
JOIN THE MOVEMENThttp://www.slideshare.net/responsiveorg
#responsiveorg
www.theresponsiveorg.com
INSTRUCTIONS
http://www.slideshare.net/responsiveorg
#responsiveorg
1. Download this Powerpoint from Slideshare.net/responsiveorg2. Add your own stories to the Powerpoint, to make it relevant for your organisation3. Share your version of the presentation by uploading it to Slideshare with the
#responsiveorg hashtag4. Tweet us @responsiveorg with the #responsiveorg hashtag, to share with us how
your presentation went!
www.theresponsiveorg.com
