The Power of One: Information Services Group (ISG) (NASDAQ: III)

1 Copyright © 2012 Information Services Group, Inc. All Rights Reserved

ISG is a leading technology insights, market intelligence and advisory services company, offering clients one source for support in driving operational effectiveness.

The Power of One: ISG-One

A premier independent

technology advisory serving the

U.S. public sector

The premier independent provider of business and IT benchmarking, performance improvement, data and analytics services.

the power of One

The world’s leading sourcing data and advisory firm.

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ISG Services Tools


With consultants across the globe we are in the locations that matter to you. Local market knowledge and language support can be critical to success in major change programs.

ISG Solutions Provided World-wide

1,000+ Clients 10,000+ Engagements

700 Professionals Worldwide

Operating from 21 Countries

ISG Services Tools


ISG focuses exclusively on helping clients achieve operational excellence. Our depth of experience is unrivalled.

Unrivaled Depth of Experience ISG Services Tools

scale

We advise on over 25% of the Sourcing Markets Annual TCV Awarded. Having advised on over $330 billion in contract value, no other advisory firm comes close to our level of market engagement and experience.

clients 75% of the Forbes Global 100 are ISG clients. We advise the world’s largest

blue chip firms through some of their most critical business operations transformation projects.

value 75% of our clients are either repeat or direct referrals. Our clients come back

to us time and time again for critical market insight and advice around their strategic operational imperatives.

market voice The TPI Index® is the premier source of quarterly insight and is considered

the authority on trends and developments in the global sourcing industry.


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Y2

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ISG clients achieve substantial, sustainable and quantifiable results in their operations environments - improvements that impact positively on their bottom line.

Operational Excellence is Our Business ISG Services Tools

17%

33%

Net

Gross

1 ISG Sourcing Advisory Services Provide Quantifiable Value

$1 in ISG Fees

$70 of Client Savings

Return on Your Investment

2 ISG Compass Benchmarks™ Provide Continuous Operational Cost Savings

ISG Client Costs ↓40%

Typical Cost Reductions

Average Operational

Savings


Beyond our clients’ financial results, we measure engagements by client satisfaction, the ultimate test of our value.

Client Satisfaction is Our One True Asset ISG Services Tools

“ “

We realized that we could leverage ISG's knowledge and IP. By using ISG, we expedited our decision making process. Don Chapman, McDonald's

“

“ ISG provided us valuable advice through a very important and sensitive process for Prudential UK. By running a streamlined and detailed process to identify the right service provider, developing and negotiating a contract and counseling us through transition, ISG has enabled Prudential UK to enter into a cost effective, efficient and truly strategic outsourcing partnership. Gary Shaughnessy, Prudential UK

“

“ ISG performed an assessment of our IT spend by tower/function against their financial data repository. The resulting findings and go-forward decision were justified in the subsequent RFP phase when the service provider pricing submissions aligned well with the areas previously identified as having the largest cost savings opportunity. Scott Bonneau, Dr. Pepper Snapple Group

“ “ …with ISG's support, through their experience, expertise and

independence, [we have] confidence that we achieved improved outcomes in our evaluation, selection and negotiation steps. CIO, Financial Services Company, Japan.

“ “

“We really valued the rigor with which the assessment was done. I had become jaded from past benchmarks which seemed everyone was shown as top quartile....” Dow Chemical


Award-Winning Consultants ISG Services Tools

Sourcing Advisor of the Year Thought Leader of the Year Human Resources Outsourcing Association (HROA)

Best Outsourcing Thought Leadership Award The Outsourcing Institute and The Delve Group

Top Full Service Outsourcing and Off-Shoring Advisor The Black Book of Outsourcing

The Best of the Global Sourcing Advisory Firms The Outsourcing Hall of Fame The International Association of Outsourcing Professionals (IAOP)

http://www.tpi.net/newsevents/news/releases/100419-US.html


insights

The ISG Difference ISG Services Tools

data We provide our clients the deepest, most detailed data source in the industry, and access to the largest global database of operational metrics. Real data from real clients.

We offer our clients unique insights and innovative solutions for leveraging technology to achieve sustained operational excellence across their enterprises. Our methodology is the gold standard.

knowledge powering results®

experience With more than five decades of global leadership in information and advisory service, as founders of the sourcing advisor industry and as leaders in IT benchmarking and analytics for performance improvement, we are the most trusted, most objective, most reliable partner for clients.


Research & Market Intelligence

We provide annual subscription and custom research services for buyers and service providers. Our products provide insights into buying behaviors,

industry trends and clients’ objectives.

ISG experts serve 500+ clients annually in transforming and optimizing their operational environments.

ISG Service Lines ISG Services Tools

Managed Services

We offer services from managing our client’s buy-side relationships with their service providers to full service, multi-year agreements providing best

in class operational governance.

We help clients design and implement change in their operational environments by leveraging our rich data stores to identify improvement opportunities in

service delivery, operational optimization and cost.

Strategic & Operational Consulting


®

Our service portfolio is designed to answer the questions and meet the challenges of our clients.

Services Architected Around You ISG Services Tools


Recognizing the reality of constant change in your enterprise, our Products and Services Portfolio aims to meets your needs, throughout.

The ISG Products & Services Portfolio ISG Services Tools


With comprehensive expertise across service areas, our consultants bring an extensive set of tools and methodologies for clients’ optimization efforts.

Optimization Solutions for Every Service Area ISG Services Tools

IT Service areas

Business support Service areas

Infrastructure Applications Desktop Services Network Services

Cloud Solutions ERP Solutions Global Delivery IT Security

Finance & Accounting Human Resources Procurement Contact Centers Shared Services

Facilities Management Document Management Mergers & Acquisitions Insurance Operations Banking Operations


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Learn More

► Corporate Headquarters Two Stamford Plaza 281 Tresser Boulevard Stamford, CT 06901 +1 203 517 3100 [email protected]

ISG is based in Stamford, Conn., the company has more than 700 employees and operates in 21 countries. Contact us to learn more.