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What will achieve?
Relationships are
Complicated
The nature of customer relationships
is changing
Promoter Economy
New Business Models
Conscious Consumers
Global Trends
New Business Models
New Recipes Blog ContentFeatured Chefs
1yr
6yr
Great Customer Experience increases Lifetime Value
Loyalty drives Revenue Growth
2 Years
1 Year
Aggregate Revenue
>2xRevenue
15% Churn
5% Churn
Promoter Economy
Excellent on-boarding
98% and above Customer
Referralover sales
98%CSAT
3x more support agents
Satisfied customers promote brands
Detractors Passives Promoters
62%Promoters
70%Detractors
Conscious Consumers
Corporate Social Responsibility influences where Millennials choose to…
Corporate Social Responsibility influences where Millennials choose to…
82%
Recommend
74%
Work
4%6Invest
Evangelism Loyalty
Trust
Customer Relationships
LIVE
AndyLarkXero Chief Marketing and Business Officer
Big Data Innovation of the Year
Automatic Answers
Early Access Program zendesk.com/automatic
Brett Adam Vice President Engineering & Managing Director Australia
#RelateLive
