Get the white paper: http://bit.ly/13Wwe1F … Connect with us: @peggyhoffman @ewengel

The Mission Driven Volunteer

Higher Logic Learning SeriesFebruary 27, 2014

Peggy Hoffman, CAE@peggyhoffman

Elizabeth Engel, CAE@ewengel

How we got here…

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Poll Question: Tell Us About You

My official role in my association’s volunteer program is:• I’m a staff liaison to the Board• I’m a staff liaison to one or more committees• I’m the CRP (liaison to chapters et .al.)• I’m the volunteer coordinator • I’m a staff liaison for our ad hoc volunteers• Some combination of the above• I don’t have an official role – I was just interested in the

topic• Something else you didn’t think to offer as an option

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Problems with the current model

Generational differences Groupthink Limited involvement

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Poll Question: Volunteer Demographics

Do you know the percentage of your volunteers in each demographic group?• You bet - we track it and I can show you the

data.• I have a gut sense of rough percentages, but I

can’t prove it.• No clue. Srsly.

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Poll Question: Zombie Committees

How many of your committees have gone zombie?• None• Just a few• A fair number• More than half• ALL OF THEM. HELP ME.

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Get the white paper: http://bit.ly/13Wwe1F … Connect with us: @peggyhoffman @ewengel

A new definition

Dispel the myths Add “mission” Embrace adhoc/micro/episodic

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Poll Question: Volunteer Motivations

Have you asked volunteers why?• You bet - we track it and I can show you the

data.• Not formally, but we do surveys of volunteers

and sort-of know.• Been meaning to do that.• Haven’t given it a thought.

Get the white paper: http://bit.ly/13Wwe1F … Connect with us: @peggyhoffman @ewengel

Poll Question: How well are you doing?

Have you asked volunteers about their volunteer experience?• You bet. We have a survey and we use the intel to

improve the experience.• Sure, we have a survey … but we don’t do a great

job of using the data.• Its pretty informal.• Been meaning to do that.• Haven’t given it a thought.

Get the white paper: http://bit.ly/13Wwe1F … Connect with us: @peggyhoffman @ewengel

Get the white paper: http://bit.ly/13Wwe1F … Connect with us: @peggyhoffman @ewengel

Get the white paper: http://bit.ly/13Wwe1F … Connect with us: @peggyhoffman @ewengel

Poll Question: Volunteer Opps

How would you describe your mix of volunteer opportunities?• Traditional board, committee and chapter

(component) leadership• Transitional – rooted in traditional model with

a growing focus on adhocracy • Highly flexible adhocracy with the traditional

where we need

Get the white paper: http://bit.ly/13Wwe1F … Connect with us: @peggyhoffman @ewengel

Get the white paper: http://bit.ly/13Wwe1F … Connect with us: @peggyhoffman @ewengel

Get the white paper: http://bit.ly/13Wwe1F … Connect with us: @peggyhoffman @ewengel

What is YOUR experience?

• What are you doing to discover and accommodate Gen-X and Millennial volunteers preferences in volunteering?

• What are you doing to accommodate online/virtual volunteering?

• What is one action you could take today to start your association on the path to mission-driven volunteering?

Keep in Touch!Peggy Hoffman, CAEPresident & Association ManagerMariner Management@peggyhoffman phoffman@marinermanagement.com301.725.2508

Elizabeth Weaver Engel, CAECEO & Chief StrategistSpark Consulting@ewengelewengel@getmespark.com202.468.3478