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The future of work
8 April, 2015Mike Waterston
• Managing and motivating the modern workforce• How can technology help support this agenda• Things to watch• The benefits to be achieved
Agenda
• Trust• Vision• Values• Transparency
The essence of effective management
• There is no correlation between time spent on site and contribution
• People should be rewarded for achieved outcomes and contribution.
• There always has to be checks and balances; for example flexible working with no accountability to achieve is a recipe for failure.
• Well trained middle managers who are willing to trust, coach and delegate are absolutely essential
Trust and flexible working
• A clear well communicated motivational vision of the future is required
• Openness and honesty at all times• Keep your people fully informed – share good and bad news
Vision and Transparency
• Honesty• Integrity even at the expense of income• Fairness• No blame culture – mistakes are learning opportunities
Values
• A rigorously applied performance appraisal system• Good pay and benefits• Salary tied directly to personal contribution
Customer satisfactionBilled hoursDemonstration of continuous learningBusiness development
• No start and finish times• No limits on holiday entitlement• Freedom to work from home at any time
What does this mean for Waterstons?
• People with delegated authority need to understand how they are performing relative to their objectives.
• Key standards and policies need to be accessible at all times.• Automated workflow can be used to eliminate time
consuming paperwork but ensure conformance to best practice.
• Collaboration and communication tools can improve the effectiveness of an empowered team.
Where can technology help?
• Virtual desktop and thin client technology for remote working• Dynamic Intranet accessible and used by everyone
The Hive – marketing intranetManagement Information SystemClient and prospect sites encompassing Sales Proposal and PID proformaswith document approval workflow Support for collaborative working and document sharing Waterstons ISO9001 and ISO 27001 standards
• Professional services ERP system • Unified messaging and video conferencing throughout the business
Technology in use at Waterstons
• Poor leaders at any level who don’t share the value system• The odd bad apple – address quickly• People from traditional hierarchical backgrounds can need
help to adapt• Poorly applied appraisal system
Problems to watch out for
• Earned loyalty• Staff retention• A motivated and committed group of people• A creative, proactive and dependable culture• Flexibility and agility
Benefits
0845 094 094 5
@WaterstonsLtd
/ Waterstons
Keep in touch
www.waterstons.com/people/mike-waterston
Thank you
