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5/28/15INTRANÄTVERK MAY 2015, GØTEBORG1
The COWIportal supporting strategic progress and business success
Driving behaviour through technological changeChristine Rübner Hultmann, COWI, Head of Global Knowledge Management
The agenda for today…
5/28/15INTRANÄTVERK MAY 2015, GØTEBORG2
• Facts and figures about the COWIportal
• Challenges with business case• COWIportal strategy supports
business strategy• Creating value through strategy• Solutions• Learnings from stakeholder
management• Q&A
5/28/153
About the COWIportal…Fact and figures
INTRANÄTVERK MAY 2015, GØTEBORG
Approx. 6,200employees and portal users from all over the
world
222 Organisational team sites primarily for
departments
Upgraded to SharePoint 2013 in September 2014
317 team sites for professional communities
120 Team sites for social communities in
Scandinavia
At any given time, 13,000 ongoing
projects
News, document handling, collaboration, news feed, discussions forums, Business support tools and processes
Assumptions for the business case for implementingthe COWIportal strategy…were strategic
5/28/15INTRANÄTVERK MAY 2015, GØTEBORG4
› Prove potential for efficient working processes
› Save time in Shared Service departments
› and in Line Of Business
5/28/15INTRANÄTVERK MAY 2015, GØTEBORG5
The portal can drive strategic change
Improve sales› Employees must be better to sell
Consistent branding› COWI must be attractive in the market
through our branding
More effective and smarter by› Collaboration across boarders in the
organisation› Knowledge sharing
› Reuse of knowledge› Being innovative› Creating new solutions
5/28/15INTRANÄTVERK MAY 2015, GØTEBORG6
… and benefit through centralizing and standardizing
Business efficient COWIportal
•Easy access to business tools
•Highlight self services
•Utilization of new functionalities in SharePoint 2013
Improve Businesssupport
•Improve consistency
•Cost efficient and improved service to Line of Business
•Drive behavior
Digitization of business processes
•Business process improvement
•Increase self services
•Flexibility
From no synergy across Business support…
5/28/15INTRANÄTVERK MAY 2015, GØTEBORG8
› News oriented front page – lack of focus on tools
› Content gave information not call to action
› Used as library and background info› No consistency in services › Content jungle in Business support› Bottlenecks in working processes› Lack of consistency› Waste of time for users› Technical limits for functionality
…to increased synergy within behaviour and optimizing business support processes
5/28/15INTRANÄTVERK MAY 2015, GØTEBORG9
› Business oriented front page supported by relevant news
› Content leads to actions › Content drives behaviour› One business support shop concept› Reduce cost and time
Business support site – today
13 5/28/15INTRANÄTVERK MAY 2015, GØTEBORG
As-is portal site concept New process portal concept
5/28/15INTRANÄTVERK MAY 2015, GØTEBORG15
Elements that lead to success - find the right mix of…
Stakeholder management
Political timing in the organisation
Type of business case to express the Return On Investment
It requires a lot of stakeholder management to succeed…
5/28/15INTRANÄTVERK MAY 2015, GØTEBORG16
Early dialogue with the Executive Board because of…› Expectations for the business case
strategic or financial› Assumptions for the business case needs
to be clear› Finding the right model for the business
case› The complexity of creating a baseline on
strategic assumptions› The need for defining the elements in the
strategic baseline
It requires political timing to succeed…
5/28/15INTRANÄTVERK MAY 2015, GØTEBORG17
› Use your relations to test ideas for solutions and political timing
› Show specific solutions when selling› Connect to internal strategic projects › Use the readiness in organisation to listen› Speak the strategic language with top
management› Show that you know the Business
strategy
5/28/15INTRANÄTVERK MAY 2015, GØTEBORG18
…and now is strategy an active project…
• Revision of the COWIportal front page• An internal development project • Expected launch of new front page concept
Q1/2016
Background of the COWIportal Front Page Project
5/28/15INTRANÄTVERK MAY 2015, GØTEBORG
The purpose is to define:› A layout of the front page, that creates
the best overview and appeals to the employees as a natural place to work:
› by displaying relevant news› by ensuring easy access to business
tools, processes and subsystems› Time saving, knowledge sharing and
supporting creation of relations across the organisation
› A secondary purpose is to use the portal to create awareness of the WAY WE WORK in COWI as a global companyacross the world and time zones:
› By presenting news or toolsimportant to the development of COWI:
› Through creating easy acces to business tools and processes
› Highlight self service tools
› Utilize new functionality in SharePoint
19
5/28/15INTRANÄTVERK MAY 2015, GØTEBORG32
Portal site concept for business support - Processes and actions/tools drives behaviour
Service: with many processes
Process: containing some steps
Step: with header, text and action
Call to action: Links to templates and tools and other support systems
Tools drives behavior: Define
"the way we work"
Alphabetic index "A-Z":
All basic content anchored here